Thomas Jones
Charleston,SC
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. I have a passion for the outdoors, a drive to be successful and a love of life.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Executive
Delta Defense LLC
09.2021 - Current
- Consistently a top three producer.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Serviced accounts and proposed new products and services to maximize revenue.
- Engaged and executed sales during public speaking events weekly,
Manager
Sealand Adventure Sports
05.2021 - 08.2021
- Led and trained a customer service-focused team.
- Managed all aspects of bookkeeping, including invoicing and accounts payable/receivable.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Orchestrated branding, marketing, and merchandise efforts, including graphic design.
- Achieved an impressive store revenue increase of over 80%
- Successfully executed various projects and partnerships on time.
- Oversaw timesheet and payroll processing for 8 employees.
- Efficiently managed staffing and scheduling across a 7-day work week.
- Conducted interviews, performed employee reviews, and managed departure.
Paralegal
Ross, Cangelosi & Associates
01.2020 - 08.2021
- Assisted in legal file research and processing.
- Organized and maintained case files, documenting actions and utilizing case management software.
- Kept clients informed about case progress and communicated effectively.
- Drafted Medical Chronology for depositions and case management.
- Developed a solid understanding of personal injury law, medical terminology, and research techniques.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Prepared legal briefs, motions, and pleadings.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
Paralegal
Pierce, Sloan, Kennedy & Early LLC
12.2019 - 06.2020
- Collaborated with legal team to support case development and documentation.
- Assisted in managing on-site projects and coordinated with employees.
- Maintained client base and conducted client outreach
- Contributed to projects in educational and healthcare facilities.
- Efficiently managed employee scheduling, appointments, and long-term projects.
Hockey Coach, Life Guard, Water Ski Boat Driver
Brant Lake Camp Inc
06.2015 - 01.2020
- Developed training methods to build skills for different ages and ability levels.
- Educated novice hockey players in gameplay and skating.
- Coached established players in game strategy and techniques for better offense and defense.
- Coordinated individualized and group instruction for hockey players aspiring to advance abilities
- Led groups of children safely through variety of camp activities.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained steering and navigation equipment in good working order to prevent errors and unnecessary delays.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Digital Media Manager
St.Lawrence Hockey Alumni Association
01.2016 - 08.2019
- Photography and Videography: Captured captivating photos and videos of team activities, games, and events.
- Conducted insightful and engaging interviews with players, coaches, and staff members.
- Produced compelling written and video content featuring interviews to showcase the team's personalities and generate fan interest.
- Social Media Management: Oversaw the team's social media presence, including content planning, scheduling, and engagement.
- Created engaging posts, videos, and stories to connect with fans, promote team updates, and encourage interaction.
- Event Coverage: Provided live coverage of games, practices, and special events.
- Produced real-time updates, highlights, and behind-the-scenes content to engage fans and create an immersive digital experience.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Crafted plan for breaking news events and trained and prepared entire staff on how to handle such scenarios.
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
Activities Assistant
The Hermitage Club at Haystack Mountain
12.2016 - 01.2017
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organized work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
J.D. - Unenrolled
University of St. Thomas
Minneapolis, MN2023
Bachelor of Arts - History & Global Studies Major
St. Lawrence University
Canton, NY01.2019
Skills
- Microsoft Excel
- Microsoft Office
- Customer Service
- Microsoft Word
- Public Speaking
- Management
- Leadership
- Research
- Social Media
- Communication
- Revenue Generation
- Customer Relationship Management
- Territory Management
- Pipeline Management
- Interpersonal Skills
- Strong Relationships
- Customer Relations
- Customer Presentations
Certification
- Property and Casualty Insurance License
- Life Guard - Red Cross
- Joint Engineer and Pilots Licenses - Ny State Dept Of Trnsprtn
Timeline
Account Executive
Delta Defense LLC
09.2021 - Current
Manager
Sealand Adventure Sports
05.2021 - 08.2021
Paralegal
Ross, Cangelosi & Associates
01.2020 - 08.2021
Paralegal
Pierce, Sloan, Kennedy & Early LLC
12.2019 - 06.2020
Activities Assistant
The Hermitage Club at Haystack Mountain
12.2016 - 01.2017
Digital Media Manager
St.Lawrence Hockey Alumni Association
01.2016 - 08.2019
Hockey Coach, Life Guard, Water Ski Boat Driver
Brant Lake Camp Inc
06.2015 - 01.2020
J.D. - Unenrolled
University of St. Thomas
Bachelor of Arts - History & Global Studies Major
St. Lawrence University
- Property and Casualty Insurance License
- Life Guard - Red Cross
- Joint Engineer and Pilots Licenses - Ny State Dept Of Trnsprtn
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