Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Jones

Massapequa Park,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

25
25
years of professional experience

Work History

MET Team Associate

Home Depot
Jericho, NY
01.2016 - Current
  • Assisted in the development of MET Team protocols and procedures.
  • Conducted research to identify best practices for MET Teams.
  • Evaluated current programs and identified areas for improvement in terms of service delivery and outcomes.
  • Identified gaps or weaknesses in current systems that need additional attention or resources.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Built effective partner store relationships to improve customer satisfaction.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Presented updated floor plans and design strategy to store management.
  • Restructured merchandising strategy to promote high value and products.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Cleaned and organized display cases, shelves and aisles.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Changed or rotated window displays, interior display areas or signage to reflect changes in inventory or promotion.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Planned commercial displays to entice and appeal to customers.

MET Team Associate

Home Depot
Copiague, NY
10.2015 - 01.2016
  • Assisted in the development of MET Team protocols and procedures.
  • Evaluated current programs and identified areas for improvement in terms of service delivery and outcomes.
  • Created reports detailing progress, successes, and challenges encountered during program implementation.
  • Identified gaps or weaknesses in current systems that need additional attention or resources.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Built effective partner store relationships to improve customer satisfaction.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Presented updated floor plans and design strategy to store management.
  • Restructured merchandising strategy to promote high value and products.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Cleaned and organized display cases, shelves and aisles.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Changed or rotated window displays, interior display areas or signage to reflect changes in inventory or promotion.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.

Postal Carrier

U.S Post Office
Rock Hill, SC
07.2014 - 12.2014
  • Sorted and distributed incoming mail to appropriate locations.
  • Organized outgoing mail in the correct order for delivery.
  • Collected mail from post office boxes and delivered it to customers' homes or businesses.
  • Performed daily maintenance of postal vehicle, including checking fluid levels, tire pressure, and other safety checks.
  • Loaded mail onto truck for delivery route.
  • Maintained records of all packages received and delivered along with any necessary paperwork.
  • Delivered special-handling mail such as certified, insured, registered, and express items.
  • Provided excellent customer service when interacting with customers regarding postal services offered.
  • Conducted regular inspections of postal equipment to ensure proper working condition.
  • Reported any damaged or lost items to supervisor immediately upon discovery.
  • Adhered to company policies related to handling customer complaints professionally and promptly.
  • Responded quickly to emergency situations involving hazardous materials or dangerous goods shipments.
  • Ensured that all packages were correctly labeled according to USPS regulations prior to delivery.
  • Maintained an accurate inventory of supplies needed for daily operations.
  • Followed safety protocols while delivering packages in high traffic areas.
  • Identified any suspicious activity or persons on route while making deliveries.
  • Monitored mailbox occupancy rates and requested additional boxes if necessary.
  • Stayed up-to-date on changes in USPS regulations related to package handling.
  • Routed all classes of mail in sequence of delivery along established route.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Furnished customers with postal information and provided change of address information and other related postal forms.
  • Obtained receipts for registered and certain insured mail.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Scanned labels on letters or parcels to confirm receipt.
  • Delivered various types of mail on routes according to strict timelines.
  • Used road maps or GPS to verify routes and designated addresses.
  • Recorded address changes to redirect mail for residences or businesses.
  • Delivered mail to residents and business within assigned area.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.

Postal Carrier

U.S. Postal Service, USPS
Baldwin, NY
04.2004 - 06.2014
  • Sorted and distributed incoming mail to appropriate locations.
  • Organized outgoing mail in the correct order for delivery.
  • Collected mail from post office boxes and delivered it to customers' homes or businesses.
  • Performed daily maintenance of postal vehicle, including checking fluid levels, tire pressure, and other safety checks.
  • Loaded mail onto truck for delivery route.
  • Maintained records of all packages received and delivered along with any necessary paperwork.
  • Delivered special-handling mail such as certified, insured, registered, and express items.
  • Provided excellent customer service when interacting with customers regarding postal services offered.
  • Conducted regular inspections of postal equipment to ensure proper working condition.
  • Reported any damaged or lost items to supervisor immediately upon discovery.
  • Adhered to company policies related to handling customer complaints professionally and promptly.
  • Responded quickly to emergency situations involving hazardous materials or dangerous goods shipments.
  • Ensured that all packages were correctly labeled according to USPS regulations prior to delivery.
  • Maintained an accurate inventory of supplies needed for daily operations.
  • Followed safety protocols while delivering packages in high traffic areas.
  • Identified any suspicious activity or persons on route while making deliveries.
  • Monitored mailbox occupancy rates and requested additional boxes if necessary.
  • Stayed up-to-date on changes in USPS regulations related to package handling.
  • Routed all classes of mail in sequence of delivery along established route.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Furnished customers with postal information and provided change of address information and other related postal forms.
  • Obtained receipts for registered and certain insured mail.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Scanned labels on letters or parcels to confirm receipt.
  • Delivered various types of mail on routes according to strict timelines.
  • Used road maps or GPS to verify routes and designated addresses.
  • Recorded address changes to redirect mail for residences or businesses.
  • Delivered mail to residents and business within assigned area.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.

Retail Associate/Magazine/Manager/Receiving Clerk

Borders Books and Music
Syosset, NY
06.1999 - 04.2004
  • Greeted customers and provided excellent customer service.
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
  • Operated cash register to process payments from customers.
  • Resolved customer complaints in a professional manner.
  • Tracked inventory levels for restocking purposes.
  • Organized backroom storage areas for efficient access to merchandise.
  • Performed price checks on items requested by customers.
  • Handled returns and exchanges according to company policy.
  • Adhered to safety policies while handling hazardous materials or chemicals.
  • Ensured compliance with all company policies and procedures.
  • Conducted regular stock counts to verify accuracy of inventory records.
  • Participated in promotional activities such as setting up displays or distributing marketing materials.
  • Assisted with visual merchandising tasks including window dressing and floor changes.
  • Attended team meetings to discuss sales goals, upcoming promotions.
  • Assisted with special projects such as reorganizing the store layout or launching new products.
  • Prepared reports on daily sales figures for management review.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
  • Processed payments and handled exchanges, returns and refunds according to company policy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged with customers to determine appropriate items to fit needs.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
  • Arranged attractive displays of merchandise based on current sales promotions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Expedited newly received merchandise to sales floor.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Followed loss prevention strategies, minimizing theft.
  • Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Helped customers by answering questions and locating merchandise.
  • Created price tags and merchandise signs for new items.
  • Used product knowledge to suggest items to match client needs.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Cross-sold products to boost overall sales purchases.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained records related to sales for store management.
  • Developed and implemented merchandising strategies to increase magazine sales.
  • Conducted market research to identify trends in the magazine industry.
  • Created product displays to attract customers and boost sales.
  • Coordinated with vendors to ensure timely delivery of merchandise.
  • Established relationships with key accounts and maintained regular contact with them.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for new products or services related to magazines.
  • Maintained accurate records of all transactions related to magazine sales.
  • Prepared reports on monthly sales performance of various magazines.
  • Collaborated with publishers to obtain competitive prices on merchandise orders.
  • Ensured that all magazine racks were properly stocked and displayed.
  • Shared knowledge about books with customers to influence purchases.
  • Listened to customer interests and needs and matched with suitable books and related products.
  • Supported online orders by pulling and ringing merchandise for shipment.
  • Offered point-of-sale initiatives to increase sales and drive customer loyalty.
  • Moved within store to access various departments, areas and other products.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Changed or rotated window displays, interior display areas or signage to reflect changes in inventory or promotion.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.

Education

Bachelor of Arts - History

C, W. Post/ L. I. U
Brookville, NY
09-2001

Associate of Arts - Liberal Arts And Sciences

Nassau Community College
Garden City, NY
06-1998

Bachelor of Arts - History

SUNY Stony Brook
Stony Brook, NY

Skills

  • Sales Support
  • Clear Communication
  • Team Collaboration
  • Problem-Solving
  • Product expertise
  • Multitasking
  • Vehicle Maintenance
  • Route Navigation
  • Safety Procedures
  • Weather Tolerance
  • Hand-Eye Coordination
  • Attention to Detail
  • Time Management
  • Adaptability and Flexibility

Timeline

MET Team Associate

Home Depot
01.2016 - Current

MET Team Associate

Home Depot
10.2015 - 01.2016

Postal Carrier

U.S Post Office
07.2014 - 12.2014

Postal Carrier

U.S. Postal Service, USPS
04.2004 - 06.2014

Retail Associate/Magazine/Manager/Receiving Clerk

Borders Books and Music
06.1999 - 04.2004

Bachelor of Arts - History

C, W. Post/ L. I. U

Associate of Arts - Liberal Arts And Sciences

Nassau Community College

Bachelor of Arts - History

SUNY Stony Brook

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