Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Jones

Millinocket

Summary

Dynamic professional with a diverse background, including a pivotal role at AT&T, where I excelled in troubleshooting and customer service, enhancing system reliability and client satisfaction. Skilled in community outreach and relationship building, demonstrated through impactful contributions to I Care Ministries. Proven ability to lead teams and manage operations, driving positive outcomes and fostering community engagement.

Overview

34
34
years of professional experience

Work History

Volunteer

I Care Ministries
05.2023 - Current

Stocking food and donations for the food pantry and warehouse.


Greeted people and dispersed food from the pantry. Also assisted people who either dropped off donations or were looking to purchase items from the warehouse.


I assist in moving larger donated items to and from outside locations.


Selected items in the donation center that would be easier to sell through the internet, and sold them. These items were typically clothing or other items that could easily be organized, packaged and mailed. All proceeds go to the ministry.


Cook for the volunteers and visitors of the ministry.


General maintenance and upkeep of the property.

Whitewater Rafting Guide

North Country Rivers Whitewater Rafting
05.2020 - 05.2024

Guiding groups of people down class 2-5 whitewater on the Kennebec, Penobscot and Dead rivers. This included:

1. Preparing the base for the guests: making sure pfd's, paddles, helmets, wetsuits etc. are organized and ready for use in the morning.

2. Greeting and organizing guests to prepare for the trip: Giving the greeting and Safety speeches, organizing the guests and gearing them up for the raft trip. Breaking them down into their groups, introducing them to their guides, and getting them on the proper buses to get to the dam (starting point of the whitewater trip).

3. After intensive instruction on safety, swimming, rowing technique, rescue, etc. we began the trip down the river.

4. Guide folks down some serious whitewater while giving some history of the area, and engaging is some friendly conversation for 4 hours!


Owner/operator

Good Wood Inc. Fence and Deck
01.1997 - 01.2017
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.

Internet Tech Support

AT&T
02.2008 - 02.2011

troubleshooting problems with internet business systems.

I took calls from customers (usually someone in the tech department) who were having difficulties with their internet systems. these could include an myriad of problems for simple issues to reconfiguring routers. This would all be done remotely from my computer at AT&T.

Right-Handed Pitcher

Philadelphia Phillies
06.1990 - 10.1990

I was drafted in 1990 as a pitcher outfielder for the philadelphia phillies.

after 1 year with that team, I continues seasonally with other teams for a number of years.

Education

BBA - Business Administration

Sam Houston State University
Huntsville, TX
06.1991

High School Diploma -

Allen High School
Allen, TX
06.1985

Skills

communication

  • Event Setup
  • Answering Phones
  • Food Distribution
  • Operations Support
  • Community Engagement
  • Telephone Etiquette
  • Professional Appearance
  • Relationship Building
  • Positive Attitude
  • Team Collaboration
  • Public Speaking
  • Recordkeeping and Confidentiality
  • Donor Solicitation and Fundraising
  • Disability Awareness
  • Teamwork and Collaboration
  • Community Service
  • Community Outreach

Timeline

Volunteer

I Care Ministries
05.2023 - Current

Whitewater Rafting Guide

North Country Rivers Whitewater Rafting
05.2020 - 05.2024

Internet Tech Support

AT&T
02.2008 - 02.2011

Owner/operator

Good Wood Inc. Fence and Deck
01.1997 - 01.2017

Right-Handed Pitcher

Philadelphia Phillies
06.1990 - 10.1990

BBA - Business Administration

Sam Houston State University

High School Diploma -

Allen High School
Thomas Jones