Thomas Jones
Indianapolis,IN
Summary
Results-driven Account Manager known for exceptional productivity and efficient task completion. Specialize in client relationship management, strategic planning, and market analysis. Excel in communication, negotiation, and problem-solving to achieve client satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Account Manager
Securitas
McCordsville, Indiana
09.2025 - Current
- Oversaw security operations at Amazon location MQJ1, ensuring compliance with safety protocols.
- Monitored guard performance, enforcing adherence to security procedures and assisting with incident reports.
- Collaborated with site leadership, security teams, and vendors to address security needs and resolve issues.
- Conducted coaching and disciplinary actions for personnel while documenting processes appropriately.
- Trained Security Officers, reviewing post orders and assignment details to ensure clarity of responsibilities.
- Submitted payroll and personnel information as designated by company management.
- Prepared and filed various reports as required, maintaining accurate documentation of operations.
Payroll Administrator
Securitas
Indianapolis, IN
08.2024 - 09.2025
- Managed payroll data entry and processing for 175 employees, ensuring compliance with company guidelines at FedEx Airport Hub.
- Achieved 100% TSA compliance for first time in Hub's history through rigorous performance audits.
- Conducted weekly audits with guards to enforce adherence to policies and procedures.
- Served as interim account manager during manager's absence, maintaining operational continuity.
- Drove to HQ weekly to complete orientation sessions for new hires, facilitating smooth onboarding.
- Reduced payroll calculation errors by implementing data analysis and verification techniques.
Market Manager
B/C Candle Co
Indianapolis, IN
12.2022 - 07.2024
- Identified and capitalized on emerging trends to increase brand visibility.
- Demonstrated products in various marketplaces, addressing inquiries and closing sales.
- Secured first two in-store contracts, transitioning brand from online to brick-and-mortar presence.
Store Manager
Cravin Vapes
Indianapolis, IN
05.2018 - 04.2019
- Restored backstock through efficient inventory control, balancing costs and sales floor levels.
- Oversaw talent acquisition processes, including interviewing, hiring, and training new employees.
- Established monthly sales goals to enhance performance and track progress.
- Networked with local businesses to increase visibility and foster community relationships.
Store Manager
Boost Mobile
Indianapolis, Indiana
08.2017 - 05.2018
- Restored backstock through efficient inventory control, maintaining cost balance and sales floor levels.
- Coordinated staff training across locations to enhance team performance.
- Developed community engagement events to drive business growth.
- Oversaw daily operations six days a week, managing all work hours effectively.
Skills
- Payroll administration
- Employee training
- Data analysis
- Security compliance
- Incident reporting
- Customer relationship management (CRM)
Timeline
Account Manager
Securitas
09.2025 - Current
Payroll Administrator
Securitas
08.2024 - 09.2025
Market Manager
B/C Candle Co
12.2022 - 07.2024
Store Manager
Cravin Vapes
05.2018 - 04.2019
Store Manager
Boost Mobile
08.2017 - 05.2018