Thomas Jones
Washington
Summary
Results-driven retail and operations professional with 20+ years of experience leading high-volume grocery departments in fast-paced environments. Proven expertise in inventory management, team leadership, safety compliance, and operational efficiency. Extensive background overseeing dairy and frozen departments, reducing shrink, improving product availability, and driving profitability. Recognized for strong communication skills, reliability, and the ability to perform under pressure.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dairy & Frozen Manager
Harris Teeter
Bethesda
10.2023 - Current
- Oversee daily operations of dairy and frozen food departments, ensuring optimal product availability, freshness, and presentation.
- Manage ordering, receiving, stocking, and inventory levels to minimize waste and maximize sales.
- Lead, train, and schedule department staff; delegate tasks and address performance issues to maintain operational excellence.
- Ensure compliance with company policies, food safety, and sanitation standards.
- Deliver high-quality customer service by addressing inquiries, resolving concerns, and enhancing the customer shopping experience.
- Collaborate with store leadership and department managers on promotions, merchandising, and new product rollouts.
- Monitor sales performance and control costs to achieve departmental profitability goals.
Dairy Manager
Giant Food
Washington
01.2004 - 08.2023
- Managed all aspects of dairy department operations for nearly two decades in a high-volume retail environment.
- Maintained fully stocked shelves while tightly controlling inventory based on sales trends and demand.
- Reviewed and placed orders, verified deliveries, and reconciled invoices to ensure accuracy.
- Supervised and directed staff daily to ensure efficient workflow and department success.
- Reduced shrink and improved efficiency through disciplined inventory practices and product rotation.
- Consistently met operational, sales, and compliance standards.
Education
High School Diploma -
Fairmont Heights High School
Capitol Heights, MD05.2001
Skills
- Inventory Control & Shrink Reduction
- Department & Team Leadership
- Scheduling
- Training & Performance Management
- Ordering
- Receiving
- Vendor Coordination
- Safety & Sanitation Compliance (OSHA)
- Customer Service Excellence
- Equipment Operation (Forklift, Pallet Jack, Order Picker)
- Shipping
- Stockroom Operations
Certification
- Valid Driver's License (Clean Driving Record)
- OSHA 10 Certification
- Pallet Jack Certification
- Forklift Operation Experience
Additional Qualifications
- Able to lift up to 100 pounds
- Strong verbal and written communication skills
- Effective in high-stress, fast-paced environments
- Team-oriented leader with a strong work ethic
Timeline
Dairy & Frozen Manager
Harris Teeter
10.2023 - Current
Dairy Manager
Giant Food
01.2004 - 08.2023
High School Diploma -
Fairmont Heights High School