Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Juarez

Medford

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Hotel Operations Manager

Viejas Casino & Resort
10.2023 - 08.2024
  • Assisted General Manager in developing long-term business plans aligned with company objectives while also managing day-to-day operations.
  • Spearheaded efforts to resolve conflicts between guests or employees, fostering a positive work environment for all staff members.
  • Collaborated with department heads to develop strategies for improving guest experiences, leading to higher ratings on review platforms.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Worked close with the Player Development Team and assist them with reservations for their players, and assist them with providing complimentary food and beverage.

Store Manager

Boot Barn
11.2017 - 10.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

General Manager

Motel 6
09.2011 - 11.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Education

High School Diploma -

West Hills
Santee, CA
06-2007

Skills

  • Front office operations
  • Staff training and development
  • Food and beverage management
  • Property maintenance
  • Sales and marketing
  • Revenue management
  • Customer service
  • Time management
  • Teamwork and leadership

Timeline

Hotel Operations Manager

Viejas Casino & Resort
10.2023 - 08.2024

Store Manager

Boot Barn
11.2017 - 10.2022

General Manager

Motel 6
09.2011 - 11.2017

High School Diploma -

West Hills

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Thomas Juarez