THOMAS JUSTICE
Canton,MA
Summary
Motivated Patient Account Representative offering [Number] years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills. Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Proficient [Job Title] driven to improve productivity, resolve delinquencies and drive process updates to modernize systems and maximize effectiveness. Bringing [Number] years of experience in [Area of expertise].
Overview
40
40
years of professional experience
Work History
Patient Account Representative
Department Of Veterans Affairs
Asheville, NC
12.1980 - 12.2020
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Reconciled statements with patient records.
- Utilized computer programs to create invoices, letters and other documents.
- Prepared reports detailing billing actions, flags and other key information.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Contacted patients after insurance was calculated to obtain payments.
- Entered client details and notes into system for interdepartmental access and review.
Education
Accounting - Accounting And Business Management
Blantons School of Business
Asheville, NC01.1983
Skills
- AR Aging Reports
- Operational Requirements
- Personalized Financial Reviews
- Analytical and Critical Thinking
- Credit and Collections
- Customer Locating
Timeline
Patient Account Representative
Department Of Veterans Affairs
12.1980 - 12.2020
Accounting - Accounting And Business Management
Blantons School of Business
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