Thomas J. Walker
Goddard
Summary
27 years of leadership in the healthcare industry both military and private sector. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. While serving as the Medical Department Representative during my Naval and private sector careers managing various clinics and units while performing patient care and administrative and logistical duties. Continually maintained the highest readiness assessments, able to analyze, evaluate, advice on and/or coordinates health care delivery systems and operations, all while delivering outstanding patient care.
Overview
16
16
years of professional experience
Work History
Insurance Agent - Life and Health
New York Life
04.2025 - Current
- Provide advice to clients and recommend insurance products.
- Provide intermediary services between insurance companies and clients.
- Provide good customer service to maintain and retain clients.
- Expand customer base.
- Interview prospective clients to gather data about them.
- Sell life policies that payout on death.
- Sell annuities that pay an income at retirement.
- Analyze the client’s current portfolios and make recommendations.
- Assist clients during the claims process.
- Maintain electronic and paper records.
Facility Administrator
DaVita Dialysis
Wichita
10.2017 - 02.2025
- Responsible for clinic function.
- Monitors workflow functions, outcomes, customer satisfaction and quality measures of the facility.
- Meets or exceeds the established financial and other objectives set in cooperation with.
- Responsible for monthly monitoring of financial results, variance reporting and action plans to meet established budget objectives.
- Reviews and manages income statements.
- Supervises inventory management including purchasing, product selection, and supply usage.
- Ensures patient and treatment charge information and other related data are accurate and submitted to the DaVita Corporate Office.
- Ensures compliance with State and Federal Regulations for patient care and services, as well as the Injury Prevention and Safety Training Program, and the Quality Assurance Programs as required by DaVita.
- Initiates Process Improvement while adhering to HIPAA, JCAHO, DOH as well as hospital and DCS requirements.
- Ensures equipment and supplies are maintained.
- Participates in revision of policies and procedures with the Regional Operations Director/Medical Director to assure consistent, efficient and safe operation of the facility/program.
- Fosters a sense of urgency in teammates that promotes commitment to optimal clinical outcomes.
- Responsible for the supervision, training, scheduling and evaluation of over 22 staff consisting of Social Workers, Dieticians, Registered Nurses, Patient Care Technicians and other clerical staff.
- Knows and understands basic wages and hour laws, Federal, State and local laws and regulations, Medicare, and legislation affecting employment.
- Reviews and approves direct reports payroll, overtime and PTO.
- Direct supervision of patient care and clinical outcomes in accordance with DaVita standards and CMS regulations.
- Assist recruiting staff and lead interviewer to support the regions 15 clinics in hiring of new personnel to ensure proper staffing for all clinics.
Medical Department Head (Independent Duty Corpsman)
U.S. Navy - Naval Small Craft Instruction and Technical Training School (NAVSCIATTS)
Bay Saint Louis
08.2009 - 10.2017
- Company Overview: Training Center operating as a unique component of U.S. Special Operations Command, supporting Geographic Combatant Commanders via in-resident and mobile training.
- Responsible for overall medical care of 55 Command personnel and 800 International Military Students.
- Supervised one senior Independent Duty Corpsman, while providing high-quality medical services to over 55 active duty personnel and 1,000 Foreign Security Force students from over 75 countries, continually maintaining a medical readiness of 98% and a budget of over $100 thousand dollars in supplies and equipment.
- Facilitated instruction of International Military Students in the Tactical Combat Casualty Course, increasing their knowledge and survivability, solidifying international partner relations, as Command Equal Opportunity Manager provided 100% annual training, well above the Immediate Superior in Command requirements.
- Instructed 91 command personnel and 500 Foreign Security Force students, provided 200 hours of instruction to personnel on emergency medical coverage for high-risk and live-fire exercises and for basic medical practices.
- Monitor, allocate, and manage staff resources to include personnel, equipment, budgetary, training, developmental requirements and authorizations.
- Training Center operating as a unique component of U.S. Special Operations Command, supporting Geographic Combatant Commanders via in-resident and mobile training.
Education
Bachelor of Science - Health Science
George Washington University
Washington, D.C.05.2015
Associate of Applied Science - Business Management
Ashworth College
Norcross, GA05.2006
Skills
- Client relationship management
- Insurance product knowledge
- Customer service
- Regulatory compliance
- Data gathering
- Team leadership
- Effective communication
- Licensed insurance agent
- Operations management
Education Certifications
- Bachelor of Science - Health Science, George Washington University, Washington, D.C., 05/01/15
- Associate of Applied Science - in Business Management, Ashworth College, Norcross, GA, 05/01/06
Timeline
Insurance Agent - Life and Health
New York Life
04.2025 - Current
Facility Administrator
DaVita Dialysis
10.2017 - 02.2025
Medical Department Head (Independent Duty Corpsman)
U.S. Navy - Naval Small Craft Instruction and Technical Training School (NAVSCIATTS)
08.2009 - 10.2017
Bachelor of Science - Health Science
George Washington University
Associate of Applied Science - Business Management
Ashworth College