Thomas Kaczmarczyk
St. Augustine,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Restaurant Host
Beaches At Vilano
11.2017 - 11.2023
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Provided exceptional customer service, addressing and resolving any issues or concerns promptly.
- Assisted managers with quickly resolving service- and food-related issues.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
- Seated patrons based on guest preferences and seating availability.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Trained new host staff members on company policies, procedures, and best practices to maintain consistent service standards across shifts.
- Opened and closed seating sections according to volume of guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Implemented a new seating chart system that improved overall customer satisfaction scores by streamlining the seating process.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Front Desk Manager
Marion Motor Lodge
01.2001 - 06.2016
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Set targets for employees and strengthen motivation staff.
- Managed front desk maintenance of client records and data.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Entered and updated sensitive customer information during check-ins and room changes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Resolved guest complaints by addressing issues with rooms promptly.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Saint Joseph Academy
St. Augustine, Fl05.1997
Skills
- Efficient Coordination
- Table Bussing
- Table setting knowledge
- Staff Coordination
- Wait List Management
Activities
Knights of Columbus
Timeline
Restaurant Host
Beaches At Vilano
11.2017 - 11.2023
Front Desk Manager
Marion Motor Lodge
01.2001 - 06.2016
High School Diploma -
Saint Joseph Academy
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