Thomas Katona
Columbia Station
Summary
Enthusiastic professional with a background in customer service and team collaboration. Known for strong conflict resolution skills and attention to detail. Ready to leverage experience in maintaining clean and safe environments to contribute positively to the next role.
Overview
4
4
years of professional experience
Work History
Rink Attendant
Winterhurst Ice Arena
Lakewood
09.2024 - Current
- Monitor rink activities to ensure safety and compliance with rules.
- Clean and maintain skating areas, including floors and seating zones.
- Provide friendly customer service to enhance visitor experience.
- Collaborate with team members to manage rink events effectively.
- Greeted customers and provided excellent customer service.
Crew Member
Rasing Canes
Middleburg Heights
11.2023 - 08.2024
- Assisted customers in selecting menu items and answering questions.
- Maintained cleanliness of dining area and kitchen equipment throughout shifts.
- Collaborated with team members to ensure efficient service during busy periods.
- Provided friendly service, creating a welcoming environment for all guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Cleaner
Olmsted Falls City Schools
Olmsted Falls
05.2021 - 08.2021
- Maintained cleanliness of facilities using appropriate cleaning supplies and equipment.
- Followed safety protocols to ensure a safe working environment for all staff.
- Utilized effective time management skills to prioritize cleaning tasks throughout shifts.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Education
High School Diploma -
Olmsted Falls
Olmsted Falls, OH06-2025
Associate Degree in Criminal Justice - Criminal Justice
Cuyahoga Community College
Cleveland, OHSkills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Cleaning protocols
- Safety compliance
- Problem solving
Accomplishments
Varsity Hockey Captain
2023-2025
Affiliations
High school Varsity Hockey
2021-2025
References
References available upon request.
Timeline
Rink Attendant
Winterhurst Ice Arena
09.2024 - Current
Crew Member
Rasing Canes
11.2023 - 08.2024
Cleaner
Olmsted Falls City Schools
05.2021 - 08.2021
High School Diploma -
Olmsted Falls
Associate Degree in Criminal Justice - Criminal Justice
Cuyahoga Community College