Thomas Kehlenbeck
Glens Falls,NY
Summary
Dynamic hospitality professional with extensive experience at Blue Water Manor, excelling in team leadership and customer service. Proven ability to enhance guest satisfaction through creative mixology and effective multitasking. Skilled in dining room management, fostering a positive environment, and optimizing operations for peak performance.
Overview
6
6
years of professional experience
Work History
Bartender
Southpaw Bistro
05.2024 - 04.2025
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Talk of the Town/ Bullpen
01.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Restaurant Manager
Blue Water Manor
03.2020 - 08.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Front of House Manager
Lake George Beach Club
02.2019 - 03.2020
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Education
No Degree - 2 Years Completed
SUNY New Paltz
New Paltz, NYHigh School Diploma -
Sewanhaka High School
Floral Park, NY06-2006
Skills
- Strong multitasking
- Customer service
- Team player attitude
- Menu memorization
- Hospitality service expertise
- Creative mixology
- Food preparation
- Dining room management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Bartender
Southpaw Bistro
05.2024 - 04.2025
Server
Talk of the Town/ Bullpen
01.2023 - 12.2023
Restaurant Manager
Blue Water Manor
03.2020 - 08.2021
Front of House Manager
Lake George Beach Club
02.2019 - 03.2020
No Degree - 2 Years Completed
SUNY New Paltz
High School Diploma -
Sewanhaka High School
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