THOMAS KELLY
Wichita,Ks
Summary
Offering 20 years of vast experience hiring and training staff, optimizing workflows, and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities. Highly organized, proactive and punctual with team-oriented mentality. Successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
28
28
years of professional experience
Work History
Operations Supervisor
DHL Supply Chain
Wichita, KS
06.2023 - Current
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw implementation of procedures, goals and objectives within operations.
- Maintained staff by recruiting, selecting and developing personal growth opportunities.
- Reduced process lags and trained team members on best practices and protocols.
- Built and developed employee talent to drive engagement, resulting in advancement within company.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Evaluated and reported on department metrics to upper management.
- Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Operations Manager
A.V. Weber Co., Inc
North Wales, PA
09.2018 - 12.2021
- Established short- and long-term company goals, policies and procedures, monitoring progress and results
- Motivated team members and devised strategies to improve workflow
- Designed and analyzed internal reporting systems and procedures for company
- Provided strategic recommendations to supervisors regarding new or modified company practices
- Forecasted sales, allocated resources and managed labor to improve productivity metrics
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce
- Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows
- Identified and solved complex strategy problems to drive organizational goals
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Elevated resource allocation, accurately controlling expenses.
Residential/Commercial Electrician
JLN ELECTRIC, LLC
Zeiglerville, Pa
04.2016 - 11.2017
- Diagnose and repair electrical circuitry in commercial and residential properties
- Served as apprentice on both new home construction projects as well as renovation home improvement projects
- Gained experience in analyzing and following manuals, schematic diagrams, blueprints and other specifications
- Mastered the use of measuring/testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps
- Assisted electrical Journeyman in daily tasks
- Relocate and install new and existing outlets/switches in walls and ceilings per drawings
- Perform various other tasks as required.
Automotive Technician
TIRES ETC
Montgomeryville, Pa
12.2015 - 09.2017
- Experienced with Snap-On MODIS, VERTIS, and other diagnostic scanners used for troubleshooting “CEL On” conditions
- Diagnose and repair engine problems
- Preventative maintenance
- Steering and suspension troubleshooting and alignment
- Brake repair and replacement
- Electrical system diagnosis
- Engine overhaul and swap
- Engine cooling and heating system diagnosis and repair
- Evaporative system and Fuel system diagnosis
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
Production Manager/QA and Quality Control Manager
A.V. WEBER CO., INC
North Wales, PA
01.2014 - 11.2015
- Maintain all First Article Inspection reports, First Piece and in process inspections as well as Final inspections
- Complete all request for deviation reports, NCR's, SCAR's and maintain a relationship with vendors and customers to assure the best quality possible
- Prepare all necessary certification of compliance paperwork for customer (raw material certs, compliance certs, shot peening certs, plating certs, heat treating certs, etc…)
- Purchasing Agent – calculate and order raw material and supplies necessary for production, including shop supplies for tooling and maintenance for all equipment (i.e Tool steel, drill bits, end mills, fasteners, welding supplies, gloves, chemicals for finishing department, etc…)
- Head Finishing Department (vibratory tumblers, passivation tanks using Muriatic and Nitric Acids, de-burring and rust preventative finishing
- Job Scheduling, expediting, review/verification of drawings with purchase orders
- Provided input for performance reviews and identified areas for additional improvement.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Orchestrated equipment set up, operation and break-down.
- Performed sampling procedures with various analytical instruments.
- Managed daily order backlog through key metrics monitoring for on-time delivery.
- Supported audit reviews and initiated corrective actions.
- Trained and developed employees in effort to contribute to overall professional growth.
- Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
- Developed and implemented significant process improvements to enhance department quality and throughput.
- Scheduled staff work assignments, rotations and overtime.
- Prevented and resolved customer issues regarding production through planning.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Managed materials to meet production goals and specific customer demands.
- Documented batch records for manufacturing process and product history recordkeeping.
Owner/Technician
MTK AUTOMOTIVE, LLC
Lansdale, Pa
03.2010 - 12.2013
- Experienced with Snap-On MODIS, VERTIS, and other diagnostic scanners used for troubleshooting “CEL On” conditions
- Diagnose and repair engine problems
- Preventative maintenance
- Steering and suspension troubleshooting and alignment
- Brake repair and replacement
- Electrical system diagnosis
- Engine overhaul and swap
- Engine cooling and heating system diagnosis and repair
- Evaporative system and Fuel system diagnosis
- Carry out daily office requirements, i.e.… billing, scheduling, purchasing, etc…
- Greeting customers and asking them to explain the car issue
- Writing up customer information
- Communicating customer information to a technician
- Inputting customer and vehicle information into a customer relationship management system and service database
- Writing and tracking service work
- Creating automotive work estimates by determining labor, supplies, and materials needed
- Billing clients and managing work transactions
- Responding to customer questions and communications during the service process
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
Education
Computer Networking Information Technology
Kaplan University
Business Finance Liberal Arts
Montgomery County Community College
Finance Business
Lansdale School of Business
Skills
- Contract review and recommendations
- Incidents management
- Staff training and development
- Policies and procedures implementation
- Systems implementation
- Process improvement strategies
- Quality assurance and control
- Invoice processing
- Production
- Performance management
- Business and Operations Management
- Warehouse operations
- Team Building/Leadership
- Engineering
- Troubleshooting and problem solving
- Document control
- Oracle database management
- Project management abilities
- Microsoft Office proficiency
- Compliance Management
- Staff Supervision
- Quality Assurance
- Operations Management
- Customer Relations
- Performance monitoring
- Safety oversight
- MRP and ERP systems
- HR knowledge
Affiliations
- Extremely family oriented and dedicated to raising my children and grandchildren to be valued members in all cultures of society.
- Love sports and always up for a catch in the back yard.
- Enjoy reading and educational television programs.
References
References available upon request.
Timeline
Operations Supervisor
DHL Supply Chain
06.2023 - Current
Operations Manager
A.V. Weber Co., Inc
09.2018 - 12.2021
Residential/Commercial Electrician
JLN ELECTRIC, LLC
04.2016 - 11.2017
Automotive Technician
TIRES ETC
12.2015 - 09.2017
Production Manager/QA and Quality Control Manager
A.V. WEBER CO., INC
01.2014 - 11.2015
Owner/Technician
MTK AUTOMOTIVE, LLC
03.2010 - 12.2013
Computer Networking Information Technology
Kaplan University
Business Finance Liberal Arts
Montgomery County Community College
Finance Business
Lansdale School of Business
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