Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Kent

Brooklyn,NY

Summary

Dedicated analytical professional with a history of meeting goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance organizational excellence. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

27
27
years of professional experience

Work History

Senior Director

DeVry University Online
09.2011 - 09.2012
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Responsible for managing 175 person team in recruiting potential students for enrollment.
  • Improved student experiences to increase renewal rates, reduced turnover.
  • Led development of business operation processes and policies.
  • Performed continuous evaluations of business facility, teams and policies to keep operations efficient and consistent.
  • Responsible for strengthening team spirit for and camaraderie to enhance productivity.
  • Revamped operational plans to refocus staff and align processes with business objectives.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Evaluated scripts to identify creative strategies and resource needs.
  • Met with department Asst. Directors to provided support to attain department and organizational goals.
  • Established departmental performance goals and provided feedback for underperforming areas.

Director of Operations

Kaplan University
08.2009 - 09.2011
  • Recruited and hired, working to establish key internal functions and outline scop
  • Managed, trained, coached and motivated approximately 160 individuals including all Admissions Representatives, Administrative Assistants and Customer Service Personnel.
  • Responsible for managing the recruiting process of new students and successfully succeeded all monthly sales goals and targets.
  • Evaluated continually redesigned all aspects of the admissions process with the goal of maintaining a capacity enrollment of mission-appropriate students.
  • Revamped stagnant practices in the school and admissions process, dramatically improving operational efficiency, and affecting start achievement.
  • Directed yearly admissions process for incoming freshman students, organized admission events, reviewed applications and conducted student interviews.
  • Maximize center profitability goals by managing resident flow, admissions process and executing marketing programs for the center.
  • Collaborated with Campus President and administrative team on student enrollment strategies.

Real Estate Agent

Coldwell Banker
05.2004 - 08.2009
  • Negotiated contracts with buyers and sellers to maximize customer satisfaction.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Advertised client properties through websites, social media, and real estate guides.

Vice President of Human Resources

ThinkFast Consulting
03.1999 - 04.2004
  • Responsible for managing an HR team across six states to manage compensation and benefits for 200 technical consultants.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Directed hiring and onboarding programs for new employees.
  • Ensured consulting rate policy coincided with current market value for consultant services
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Developed succession plans and promotion paths for company personnel
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Implemented region-wide recruitment, behavior-based interviewing.

Senior Director Executive Search

Carrington & Carrington Ltd.
06.1995 - 03.2000
  • Conducted research to identify companies throughout the United States with a need for senior executives and executive management
  • Recruited and sourced mid to senior level executives in a variety of disciplines including legal, sales, marketing, business development, financial, manufacturing and technical candidates.
  • Utilized creative sourcing techniques in order to target and cold call passive candidates as the firm did not have an applicant tracking database system
  • Wrote job descriptions, pre-screened and interviewed potential candidates in order to qualify the best quality candidate to present to clients
  • Set-up and maintained files, records and databases such as master extension, cell phone and office inventory lists.
    Generated profile letters and conducted reference checks on finalist candidates
  • Designed and edited promotional publications to highlight company sources and abilities
  • Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and raise funds.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Led development of business operation processes and policies.

Manager of Recruitment

Allstate Insurance Companies
02.1986 - 04.1996
  • Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment tools.
  • Devised hiring and recruitment policies for 6,000 employee company.
  • Worked with department managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Developed marketing strategies to generate leads.
  • Decreased employee turnover by 10% through spot checking interviews.
  • Fostered positive work environment through comprehensive employee relations program.
  • Managed recruitment team and trained and mentored new recruiters.
  • Conducted phone interviews to all professional positions to assess applicants relevant knowledge, skills, experience and aptitude.

Education

Master of Arts - Public Administration

University of New Mexico
Albuquerque, NM
12.1979

Bachelor of Arts - Political Science

University of New Mexico
Albuquerque, NM
05.1976

Skills

  • Set Organizational Policies
  • Order Supplies
  • Strategic Vision
  • Train Employees
  • Financial Forecasting
  • Team-Building Abilities

Timeline

Senior Director

DeVry University Online
09.2011 - 09.2012

Director of Operations

Kaplan University
08.2009 - 09.2011

Real Estate Agent

Coldwell Banker
05.2004 - 08.2009

Vice President of Human Resources

ThinkFast Consulting
03.1999 - 04.2004

Senior Director Executive Search

Carrington & Carrington Ltd.
06.1995 - 03.2000

Manager of Recruitment

Allstate Insurance Companies
02.1986 - 04.1996

Master of Arts - Public Administration

University of New Mexico

Bachelor of Arts - Political Science

University of New Mexico

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Thomas Kent