Thomas Kiefer
Orlando,FL
Summary
Motivated adjuster specializing in personal, property, and casualty loss and damages.
Negotiates resolutions of all claims with emphasis on fairness and thoroughness.
Detail Oriented, with efficient & proactive communications.
Ability to listen with empathy and relate with emotional intelligence.
Exceptional problem-solving and analytical skills.
Mastery of Xactimate
The ability to maintain focus and achieve results, regardless of obstacles and challenges.
Twenty years of experience handling multiple losses from multiple carriers & IA firms.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Independent Field Adjuster
333 Industries LLC Nationwide
04.2016 - Current
- Daily & Catastrophe adjuster for all named events
- Meet with claimants, contractors & PAs to inspect residential & commercial losses. Review contractor's & public adjusters' estimates to ensure accurate repair cost estimates protecting the carrier & policyholders.
- Expedited claim resolutions for clients through efficient documentation, reporting, and communication with all parties involved.
- Identify all possible subrogation and salvage potential
- Reduced potential company liabilities with detailed analysis and assessment of property damages.
- Mentor new hires, helping them acclimate quickly to their roles as field adjusters while ensuring adherence to established protocols.
- Developed strong professional relationships with clients, fostering trust in thecompany's ability to handle their claims fairly and efficiently.
Broker/Car Dealership
VISION GROUP INTERNATIONAL LLC
01.2012 - 09.2017
- Licensed and Bonded Car Dealer Specializing in auction services
- Provide quality pre-owned Cars and Trucks and allow customers to attend auctions to buy or sell their vehicles at wholesale prices
- Implemented and grew business from being a national to an international corporation, including, but not limited to, exporting motorcycles and boats to Europe and Caribbean.
- Streamlined billing processes by implementing efficient administrative procedures and software solutions.
- Supported sales team with accurate documentation, ensuring seamless transactions for car purchases.
Field Adjuster
Syndicate Claim Services
06.2008 - 03.2012
- Daily & Catastrophe adjuster for all named events
- Meet with claimants, contractors & PAs to inspect residential & commercial losses
- Evaluate and determine cause of loss, scope of damage, and cost of repairs
- Collaborated with contractors & public adjusters to ensure accurate repair cost estimates to protect the carrier & policyholders.
- Expedited claim resolutions for clients through efficient documentation, reporting, and communication with all parties involved.
- Identify all possible subrogation and salvage potential
- Reduced potential company liabilities with detailed analysis and assessment of property damages.
- Mentor new hires, helping them acclimate quickly to their roles as field adjusters while ensuring adherence to established protocols.
- Developed strong professional relationships with clients, fostering trust in the company's ability to handle their claims fairly and efficiently.
Field Adjuster
National Catastrophe Adjusters
10.2005 - 09.2008
- Meet with claimants, contractors & PAs to inspect residential catastrophic losses
- Evaluate and determine cause of loss, scope of damage, and cost of repairs.
- Collaborated with contractors & public adjusters to ensure accurate repair cost estimates to protect the carrier & policyholders.
- Expedited claim resolutions for clients through efficient documentation, reporting, and communication with all parties involved.
- Identify all possible subrogation and salvage potential
- Reduced potential company liabilities with detailed analysis and assessment of property damages.
- I started my adjuster career with NCA in MN, working for Farmers Insurance; I handled 132 hail claims in 29 days with 89% customer satisfaction rating in my first month
- Requested by Farmers Insurance for re-inspection team
Field Supervisor
AMERICAN BUILDING CONTRACTORS
01.2004 - 01.2005
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Measure and price out replacement costs for all damages done to homes during hurricanes
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales and Training Manager
VACATION STATION Multiple Markets
01.2002 - 01.2004
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Established clear expectations for performance improvement following completion of training.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Trained new managers in leadership skills necessary for success in their roles overseeing sales teams.
- Closer!
- Save deals in and out of rescission.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Salesperson
EPIC RESORTS
01.1998 - 01.2002
- Sales and Marketing sales rep and, service trainer
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Sales Rep promoted to a T.O
- Turn over manager to get the deal done
- Closer
Aviation Metal Smith & Hydraulics
US NAVY
02.1992 - 02.1996
- 130 cargo planes CA, New Zealand, South Pole
- Fuel and direct aircraft – Perform pre-flight inspections.
- Enhanced aircraft safety by performing routine maintenance and inspections on various aircraft systems.
- Reduced downtime for repairs by quickly diagnosing and troubleshooting mechanical issues in timely manner.
- Demonstrated expertise in hydraulic systems, repairing or replacing components as needed to maintain optimal performance levels.
- Supported continuous improvement efforts within maintenance department through regular process evaluations and recommendations for enhanced efficiency measures.
Education
Associate of Applied Science - Claims Adjusting
CENTRAL INSURANCE SCHOOL
Orlando2005
Real Estate License -
BOB HOUGE SCHOOL OF REAL ESTATE
2005
Skills
- Claim Validity Determination
- Carrier Negotiations
- Liability Determinations
- Interior Water Damage Repair Expert
- Settlement Agreements
- Negotiation and Mediation Skills
- Xactimate Specialist
Certification
214 Life & Annuities License
NFIP
Haag
Timeline
Independent Field Adjuster
333 Industries LLC Nationwide
04.2016 - Current
Broker/Car Dealership
VISION GROUP INTERNATIONAL LLC
01.2012 - 09.2017
Field Adjuster
Syndicate Claim Services
06.2008 - 03.2012
Field Adjuster
National Catastrophe Adjusters
10.2005 - 09.2008
Field Supervisor
AMERICAN BUILDING CONTRACTORS
01.2004 - 01.2005
Sales and Training Manager
VACATION STATION Multiple Markets
01.2002 - 01.2004
Salesperson
EPIC RESORTS
01.1998 - 01.2002
Aviation Metal Smith & Hydraulics
US NAVY
02.1992 - 02.1996
Associate of Applied Science - Claims Adjusting
CENTRAL INSURANCE SCHOOL
Real Estate License -
BOB HOUGE SCHOOL OF REAL ESTATE
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