Thomas Kierce

Supervisor

Jackson Rancheria Casino

07.2005 - 10.2019

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Maintained high safety standards to ensure secure workplace for all employees and visitors.
Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Implemented cost-saving measures, significantly reducing operational expenses.
Increased customer retention rates by implementing customer feedback into actionable improvements.
Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
Evaluated staff performance and provided coaching to address inefficiencies.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Collected, arranged, and input information into database system.
Educated staff on organizational mission and goals to help employees achieve success.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Conducted regular reviews of operations and identified areas for improvement.
Generated reports detailing findings and recommendations.
Evaluated customer needs and feedback to drive product and service improvements.
Gathered, organized and input information into digital database.
Frequently inspected production area to verify proper equipment operation.
Developed effective improvement plans in alignment with goals and specifications.
Maintained database systems to track and analyze operational data.
Helped meet changing demands by recommending improvements to business systems or procedures.
Devised and implemented processes and procedures to streamline operations.
Created and managed project plans, timelines and budgets.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Observed packing operations to verify conformance to specifications.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Supported creation of detailed, technical financial models to value potential acquisition targets.