Thomas Kim
Tacoma,Washington
Summary
Driven professional with a strong background in customer service and supply chain management, notably at the US Army. Excelled in enhancing customer satisfaction and streamlining procurement processes, achieving significant efficiency gains. Skilled in customer assistance and inventory control, demonstrating work ethic and integrity. Proven track record of fostering positive customer relations and optimizing operational workflows.
Overview
33
33
years of professional experience
Work History
Cashier Stocker
Tahoma Express
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Mrchandiser
Deseret Industries
07.2022 - 05.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Supply Specialist
US Army
04.2007 - 04.2012
- Achieved compliance with audit performance requirements.
- Maintained audit trails to adhere to performance requirements.
- Evaluated supplier proposals objectively based on predefined selection criteria such as quality standards met price competitiveness offered delivery timelines proposed thereby selecting the best fit option for the company''s unique requirements.
- Recommended efficiencies for improvement of transportation system operations.
- Analyzed historical data patterns to identify potential areas for improvement in procurement practices leading to increased efficiency gains across various functions within the organization.
- Managed procurement activities for optimal cost savings, negotiating with vendors for best prices and terms.
- Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings and efficiency.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Provided briefings and monthly communications to promote property acquisition, accountability and regulatory compliance.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Monitored inventory demand and material assets to reduce product variability to achieve optimal solutions.
- Closely monitored material readiness of high-priority units.
- Synchronized supply chain activity by working with government contracted suppliers and distributors to obtain goods.
Material Handler and Forklift Operator
Defense Commissary Agency
01.1999 - 04.2007
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Performed cycle counts and inventory control to accurately track product levels.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Developed and implemented storage solutions to maintain safety and protection and keep stock organized.
- Received and unpacked shipments and new equipment as directed.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
- Delivered exceptional customer service by addressing inquiries related to stock availability or shipment status promptly.
Supply Specialist
US Army
04.1991 - 12.1999
Education
Bachelor Of Applied Science - Business Management
Excelsior College
Albany, NY03.2010
Certificate - Material Management
US Material Management Command
San Antonio, TX06.1991
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Languages
Korean
Native or Bilingual
Timeline
Cashier Stocker
Tahoma Express
06.2023 - Current
Mrchandiser
Deseret Industries
07.2022 - 05.2023
Supply Specialist
US Army
04.2007 - 04.2012
Material Handler and Forklift Operator
Defense Commissary Agency
01.1999 - 04.2007
Supply Specialist
US Army
04.1991 - 12.1999
Bachelor Of Applied Science - Business Management
Excelsior College
Certificate - Material Management
US Material Management Command
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