Thomas Kimbrough

• Oversaw daily operations, ensuring adherence to quality standards and efficient workflow.
• Trained and mentored a very large staff, fostering a culture of excellence and teamwork.
• Implemented process improvements that enhanced service speed and customer satisfaction.
• Developed and maintained schedules, aligning staffing with peak business hours for efficiency.
• Developed working relationships with local businesses, people, and the University of Texas Athletic Dept to promote the restaurant and secure future events
• Managed catering event logistics, ensuring seamless execution and exceptional client experiences.
• Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.

• Large scale resort, general manager of 3 separate outlets with 3 different concepts totaling $2.8M in annual revenue
• Created and established a training program to enhance employee performance and knowledge of best practices to decrease liquor costs by 6%
• Oversee hiring and training process of new personnel
• Create and track employee schedules and time sheets
• Increased guest satisfaction by an average of 9% across all outlets
• Manage daily financials, line items, and payroll to ensure budget boundaries are maintained
• Work closely with corporate management to enhance processes and procedures
• Run daily inventory to ensure product availability and accuracy within 3%

• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
• Identified and addressed customer complaints to promote satisfaction and loyalty.
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.

• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Coordinated with catering staff to deliver food services for special events and functions.
• Managed staff schedules and maintained adequate coverage for all shifts.

Floor Manager in a large scale arena that is home stadium to the Oklahoma City Thunder and large name concerts

• Organized floor inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Implemented training programs that enhanced team performance and service quality.
• Conducted regular inventory audits, minimizing discrepancies and reducing waste.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.