Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Thomas King

Sterlington,LA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by a successful tenure at United Automation. Expert in cost estimation and client engagement, I excel in relationship building and technical knowledge. Achieved significant improvements in project efficiency and client retention, showcasing a commitment to excellence and results. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shelf Stocker

U-PAK-IT
05.2015 - 05.2017
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.
  • Checked and pulled defective or expired products from shelves.
  • Collaborated with team members to complete daily tasks and achieve store goals.
  • Improved overall store appearance by regularly facing products on shelves for easy identification.
  • Greeted customers and directed to requested products.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Cashier

U-PAK-IT
05.2017 - 06.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Lead Night Shift Cashier

U-PAK-IT
06.2019 - 01.2020
  • Developed rapport with regular customers, creating a welcoming atmosphere that encouraged repeat business.
  • Provided necessary support during emergency situations, following established protocols and ensuring safety for all parties involved.
  • Prepared nightly reports summarizing sales totals, refunds issued, and inventory adjustments made throughout the shift.
  • Trained new employees on proper cash handling procedures and store policies to ensure consistency across all shifts.
  • Handled high-pressure situations calmly while managing large crowds during busy hours or special events.
  • Assisted management in identifying potential areas of improvement within the store, contributing to an overall increase in efficiency and customer satisfaction during night shifts.
  • Managed cash register operations accurately, balancing drawers at the end of each shift with minimal discrepancies.
  • Managed customer returns or exchanges in accordance with store policy, ensuring a satisfactory resolution for all parties involved.
  • Kept drawer accurate by carefully processing new transactions and giving out correct change.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Louisiana Army National Guard

Army National Gaurd
02.2019 - 02.2025
  • Heavy Equipment Operator such as, Excavators, bull dozers, scrapers, graders, backhoe loaders, front wheel loaders, dump trucks.
  • Drive LMTV's, humvee's or equipment to and from location of drill.
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
  • Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.

Low Voltage Laborer

United Automation
01.2020 - 02.2021
  • Assisted in the completion of projects within budget constraints through effective communication with team members and proper task management.
  • Collaborated effectively with team members, promoting a positive work environment conducive to achieving project goals.
  • Promoted energy efficiency initiatives on job sites through proper installation techniques that optimized system performance over time.
  • Enhanced safety on job sites by adhering to OSHA regulations and company protocols.
  • Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
  • Studied building schematics to determine location of wiring and equipment.
  • Assisted the lead technician install all types of low voltage systems, including fire alarm, audio visual, security, CCTV, access control, paging and intercom systems.

Low Voltage Technician

United Automation
02.2021 - 02.2024
  • Mounted panels for motion detectors, keypads and controls.
  • Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
  • Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
  • Demonstrated system use, maintenance and care to customers.
  • Contributed to business growth by providing exceptional service that resulted in repeat customers and referrals.
  • Trained newly hired technicians on proper installation of low voltage wiring systems.
  • Assisted in training new hires on company policies, procedures, safety protocols for efficient integration into the workforce.

Sales Estimator

United Automation
02.2024 - Current
  • Scheduled project step-by-step and with appropriate timelines to meet completion date.
  • Established strong relationships with clients through clear communication and prompt responses to inquiries.
  • Recognized as a subject matter expert in sales estimation processes, often consulted by peers for advice on complex projects.
  • Participated in industry conferences and workshops, staying informed about best practices in estimating techniques within our field.
  • Built and maintained lucrative relationships with customers by using consistent follow-up and regular phone and email communication.
  • Reviewed job specifications to completely understand what project entailed.

Education

No Degree - Agricultural Business

University of Louisiana At Monroe
Monroe, LA
05.2025

High School Diploma -

Riverfield Academy
Rayville
05.2019

Skills

  • Verbal and written communication
  • Relationship Building
  • Value-based selling
  • Technical knowledge
  • Client Engagement
  • Blueprint Analysis
  • Client service and support
  • Cost Estimation
  • Pricing strategy
  • Proficient in [Sales]
  • Project cost estimating
  • Time Management
  • Multitasking
  • Decision-Making

Certification

  • Licensed Fire Alarm Installer for Louisiana (FAIM)

Additional Information

I enjoy being in the outdoors hunting, fishing, playing golf and building different types of projects. I also like learning new tasks and providing those tasks with the things I already know how to do.

Timeline

Sales Estimator

United Automation
02.2024 - Current

Low Voltage Technician

United Automation
02.2021 - 02.2024

Low Voltage Laborer

United Automation
01.2020 - 02.2021

Lead Night Shift Cashier

U-PAK-IT
06.2019 - 01.2020

Louisiana Army National Guard

Army National Gaurd
02.2019 - 02.2025

Cashier

U-PAK-IT
05.2017 - 06.2019

Shelf Stocker

U-PAK-IT
05.2015 - 05.2017

No Degree - Agricultural Business

University of Louisiana At Monroe

High School Diploma -

Riverfield Academy

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