Thomas King

Shapes Strategy

•Develop and implement tactical marketing plans to exceed plan; tour flow; cost/sales efficiency and net volume targets for local Marketing.

•Recruit, hire and train Team Members for Marketing programs.

•Manage and refine the relationship with Resort Operations, Business Management, Sales and Direct Marketing.

•Manage and coordinate all tour flow for respective Sales Centers.

•Develop, refine and implement processes for Marketing programs.

•Develop and implement Marketing Reward and Recognition programs and Team Member action plans to increase TM satisfaction, retention and engagement

•Maintain performance management standards, work with Manager of business ops to change, or create new compensation plans and reporting Marketing programs.

•Develop and manage relationships with local vendors, attractions, restaurants and hotel partners to support regional needs.

Drives Execution

•Coordinate tour schedule and availability locally with Business Management team and Direct Marketing

•Partner with Direct Marketing to ensure customer satisfaction of all Direct Marketing booked tours

•Handle all Marketing related guest issues

•Handle all NQ’s for Marketing tours

•Handle owner issues in the lobby or Sales centers

•Responsible for Marketing presence at Sales Centers, within the property and/or special events.

Build and Lead Talent

•Responsible for ongoing training to increase production

•Work with HR to have all new Team Members attend New Hire Orientation and other training programs as needed.

•Proactively seek and schedule ongoing workshops and training sessions to support maximum production, team building and corporate culture.

•Coach the Marketing team in Guest Service and Booking on an on-going basis.

Drive for Results

•Monitor the Marketing Coordinator’s sales pitches and customer interaction on a consistent basis

•Facilitate all marketing initiatives on the floor

•Responsible for saving no-shows and cancelled tours

•Responsible for ensuring bounce-back packages are being offered to guests who can’t tour at all desks

•Pro-actively engage all guest touch points in the lobby

•Responsible for monthly reviews and maintaining monthly goals

• Supervised field crews to maximize quality and work efficiency.
• Managed subcontractors effectively, ensuring timely completion of tasks and high-quality workmanship.
• Scheduled subcontractors, consultants and vendors to coordinate completion of jobs and tasks.
• Drove project objectives on day-to-day operational level by working closely with clients, decision-makers and vendors.
• Responsible for working with home owner/ real estate agents/ government contracts official to complete tasks by deadline and to exceed expectations.
• Complete any jobs within guidelines expected.
• Ensured team compliance with all OSHA safety codes and regulations.
• Ensured team compliance with safety regulations and OSHA standards.
• Provided cost estimates for labor and materials, contributing to effective financial planning.

• Prevented altercations by proactively identifying potential issues before they escalated.
• Implemented measures to prevent underage drinking in accordance with ABC law.
• Conducted thorough investigations utilizing CCTV footage.
• Detected and deterred theft activities, enhancing overall security protocols.