Thomas Klinger
Shelby Township
Summary
Dynamic Restaurant Manager with proven experience at Luciano's Italian Restaurant, excelling in team management and customer engagement. Expertise in inventory control and staff training to enhance guest satisfaction and operational efficiency. Strong focus on developing customer-centric practices and maintaining high standards of service in high-volume dining environments. Ready to leverage leadership skills to drive efficiency and foster positive work culture.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Lucianos Italian Restaurant
06.2022 - Current
- Assisted in managing daily restaurant operations to ensure efficient service delivery.
- Supported staff training initiatives to enhance customer service skills and operational efficiency.
- Learned and adhered to health and safety regulations, ensuring compliance within the restaurant environment.
- Maintained cleanliness and organization of dining and kitchen areas to promote a welcoming atmosphere.
- Handled customer inquiries and feedback professionally, enhancing guest satisfaction levels.
- Carefully interviewed, selected, trained, and supervised staff. (Mostly Trained People)
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Education
High School Diploma -
Eisenhower HighSchool
High School In Shelby Township, MI05-2025
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Organization and prioritization
- Customer loyalty
- Adaptable
- Performance improvement
- Kitchen equipment operation and maintenance
- Pre-shift walk-through
- Customer service best practices
- Reliable and responsible
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints and implementing monthly staff training.
- Supervised team of 50 staff members.
- Resolved product issue through consumer testing.
- Achieved Exceptional Feedback through effectively helping with Customers feeling like their at home.
- Achieved Great Compliments by meeting a customers needs with accuracy and efficiency.
- Collaborated with team of 50 in the development of Luciano's Restuarant.
Certification
- Restaurant Manager License - 2025
- Busser Training - 2024
- Restaurant Manager, Luciano's Italian Restaurant - -2025
Languages
English
Native or Bilingual
Timeline
Restaurant Manager
Lucianos Italian Restaurant
06.2022 - Current
High School Diploma -
Eisenhower HighSchool