Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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THOMAS KNAPP

THOMAS KNAPP

Windermere,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Customer Service Office Staff Member

Publix
03.2018 - 06.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Prepared bank deposits and corporate cash shipments.
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Set up, tested and balanced registers for front-end employees.
  • Trained new associates on POS system and key sales tactics to run cash office.
  • Prepared large cash deposits with zero discrepancies.

Sales Associate

Staples
04.2014 - 03.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Developed, marketed and sold full range of products and support services.

Education

High School Diploma -

William Floyd High School
Mastic Beach, NY
06.2014

Skills

  • Cash Register Operations
  • Reconciling Cash Drawers
  • Daily Ledgers
  • Accounting and Bookkeeping
  • Office Supplies and Inventory
  • Understanding Customer Needs
  • Customer Service
  • Train Employees
  • Verbal and Written Communication
  • Sales Strategies

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Customer Service Office Staff Member

Publix
03.2018 - 06.2022

Sales Associate

Staples
04.2014 - 03.2018

High School Diploma -

William Floyd High School

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THOMAS KNAPP