Thomas Knaut
Summary
Proven leader at Kroger, adept in store operations and team building, spearheaded promotional campaigns boosting sales and enhanced team dynamics. Expert in fostering a culture of continuous improvement, excelled in recruitment and training, ensuring operational excellence. Skilled in problem-solving and customer service, significantly contributed to store-wide achievements without exceeding numerical limits.
Overview
40
40
years of professional experience
Work History
Assistant Store Leader
Kroger
02.2013 - Current
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Created training modules in partnership with HR for new hires.
- Supervised 200 co-workers.
Assistant Store Manager
Martin's Supermarket
02.2010 - 02.2013
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Assistant Store Manager
Ukrop's
07.1984 - 02.2010
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Education
Bachelor of Science - Management
Virginia Commonwealth University
Richmond, VA12.1992
Skills
- Problem-Solving
- Store operations
- Organization
- Sales Oriented
- Team Building
- Customer Service
- Friendly and Positive
- Team Leadership
Timeline
Assistant Store Leader
Kroger
02.2013 - Current
Assistant Store Manager
Martin's Supermarket
02.2010 - 02.2013
Assistant Store Manager
Ukrop's
07.1984 - 02.2010
Bachelor of Science - Management
Virginia Commonwealth University
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