Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Thomas Knight

Keystone Heights,FL

Summary

Dynamic Senior Distribution Specialist at SiVance LLC with expertise in inventory management and regulatory compliance. Proven track record in enhancing operational efficiency and reducing waste through effective training and quality control measures. Strong problem-solving abilities and a commitment to safety ensure exceptional service delivery and customer satisfaction.

Overview

32
32
years of professional experience

Work History

Senior Distribution Specialist

SiVance LLC
Gainesville, FL
03.2020 - Current
  • Sorted items by size, type, and style for efficient storage.
  • Monitored product quality and implemented cost control measures to reduce waste.
  • Trained new staff on warehouse procedures to ensure compliance.
  • Prepared accurate shipping documents, verifying all information.
  • Maintained detailed inventory records of shipments and stock levels.
  • Received deliveries, matching invoices with purchase orders for accuracy.
  • Performed regular equipment inspections to ensure operational efficiency.
  • Ensured timely and accurate order fulfillment while adhering to safety regulations.
  • Receive and sample materials for quality assurance.
  • Enter received materials into SAP chemical program.
  • Maintain DGAC (Dangerous Goods Advisory Council) Certification for shipping hazardous material.

Chemical Operator

SiVance LLC
Gainesville, FL
03.2010 - 03.2020
  • Ensured proper equipment functionality through thorough pre-use checks.
  • Operated pumps, valves, and related equipment in a safe manner.
  • Monitored processes for compliance with safety regulations and standards.
  • Conducted quality control tests on raw materials and finished products.
  • Handled chemicals safely, adhering to established protocols.
  • Performed routine cleaning of work areas, tanks, and piping systems.
  • Communicated effectively with supervisors regarding operational issues.
  • Transported hazardous materials following government regulations.

Sales Technician

Suburban Carpet Cleaning
Melrose, FL
03.2008 - 03.2010
  • Participated in brainstorming sessions with management team to develop innovative ideas for increasing sales efficiency.
  • Resolved customer complaints in a professional manner while meeting company standards.
  • Generated leads through cold calling, email campaigns, and social media outreach for expanding the client base.
  • Developed strong relationships with clients through excellent customer service skills.
  • Provided training sessions to new employees regarding company's sales policies and procedures.
  • Performed troubleshooting and maintenance services for existing customers.
  • Demonstrated product features and benefits to potential customers.
  • Identified opportunities for cross-selling or up-selling additional products and services to existing customers.
  • Established strong relationships with customers by providing timely responses to inquiries.

Landscaping Crew Leader

Turf Surfers
Keystone Heights, FL
03.2007 - 03.2008
  • Responded promptly to customer inquiries and complaints regarding landscaping services.
  • Adhered to all applicable laws governing landscape maintenance operations.
  • Ensured proper use of equipment, tools, and materials for each job.
  • Organized daily tasks and assignments among crew members based on their skillsets.
  • Identified potential hazards at job sites before beginning work activities.
  • Regularly inspected tools and equipment used by crew members for signs of damage or wear.
  • Supervised the loading, unloading of trucks with supplies, equipment necessary for jobs.
  • Enforced company policies related to safety regulations and other operational matters.
  • Provided guidance on proper techniques for planting, mulching, pruning, mowing, edging, trimming.

Heavy Equipment Operator

Liberty Septic Service, Inc.
Middleburg, FL
03.2006 - 03.2007
  • Performed routine inspections on all heavy machinery prior to use.
  • Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
  • Followed safety protocols while operating machinery in order to avoid accidents or injuries.
  • Managed daily operations of heavy equipment fleet, including troubleshooting and preventative maintenance.
  • Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
  • Assisted with the installation of underground utilities such as sewer lines and water mains.

Customer Service Representative

Lee Crane Insurance Company
Keystone Heights, FL
03.2005 - 03.2006
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided accurate information about products and services to customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.

Customer Service Representative

Clay Electric Cooperative
Keystone Heights, FL
06.2000 - 03.2005
  • Maintained professionalism while addressing challenging customer interactions.
  • Recorded detailed logs of customer interactions for future reference.
  • Provided accurate product and service information to customers.
  • Conducted follow-up calls to ensure resolution satisfaction.
  • Responded to customer inquiries via phone, email, and chat.
  • Cultivated strong customer relationships through personalized assistance.
  • Resolved complex issues by collaborating with cross-functional teams to meet customer needs.

Customer Service Representative

Clay Electric Cooperative
Keystone Heights, FL
03.1993 - 06.1998
  • Maintained professionalism while addressing challenging customer interactions.
  • Tracked orders from initiation to delivery, ensuring timely service.
  • Resolved customer complaints promptly, collaborating with departments for comprehensive solutions.
  • Conducted follow-up calls post-issue resolution to enhance customer satisfaction.
  • Documented detailed records of customer interactions for future reference.
  • Provided accurate product and service information through phone, email, and chat.
  • Developed strong customer relationships by offering personalized support.
  • Addressed inquiries and provided precise information regarding products and services.

Education

Graduate Certificate - Youth Ministry

Rhema Bible Training Center
Broken Arrow, OK
05-2000

Some College (No Degree) - General Education

Santa Fe College
Gainesville, FL

Skills

  • Inventory management
  • Shipping documentation
  • Quality control
  • Hazardous materials handling
  • Employee training
  • Customer service
  • Problem solving
  • Regulatory compliance
  • Attention to detail
  • Team collaboration

References

References available upon request.

Timeline

Senior Distribution Specialist

SiVance LLC
03.2020 - Current

Chemical Operator

SiVance LLC
03.2010 - 03.2020

Sales Technician

Suburban Carpet Cleaning
03.2008 - 03.2010

Landscaping Crew Leader

Turf Surfers
03.2007 - 03.2008

Heavy Equipment Operator

Liberty Septic Service, Inc.
03.2006 - 03.2007

Customer Service Representative

Lee Crane Insurance Company
03.2005 - 03.2006

Customer Service Representative

Clay Electric Cooperative
06.2000 - 03.2005

Customer Service Representative

Clay Electric Cooperative
03.1993 - 06.1998

Graduate Certificate - Youth Ministry

Rhema Bible Training Center

Some College (No Degree) - General Education

Santa Fe College

Similar Profiles

CREATE PROFILE
Thomas Knight