Thomas Knoop
Panama City,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Manager
Dennys Restaurant
Panama City, FL
01.2024 - 11.2024
- Conducted performance reviews for team members.
- Analyzed business performance data and forecasted business results for upper management.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Analyzed market trends and competitor activity to inform business strategy.
General Manager
Popeyes® Louisana Kitchen
Crawfordville, Florida
01.2020 - 11.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Trained employees on duties, policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Supervised employees through planning, assignments, and direction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored progress by establishing plans, budgets and measuring results.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Host
Hard Rock Cafe
Key West, Florida
02.2019 - 11.2019
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Greeted guests upon arrival and provided them with menus.
- Identified needs of customers promptly and efficiently.
- Monitored dining area to assess server capacity and estimate wait times.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Host, Busser
Benihana Restaurant
Key West , Florida
02.2018 - 01.2019
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Informed patrons of specialties and features.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Inspected dining areas for any damages or defects.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Processed payments from customers using a POS system.
Server, Cook, Dishwasher, Host, To-go, Foodrunner
Outback Steakhouse
Key West, Florida
01.2016 - 01.2018
- Served food and beverages to patrons and immediately remedied issues with orders.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and confirmed complete orders.
- Presented menus and answered questions regarding items.
- Assisted in training new servers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
High School Diploma -
Key West High School
Key West, FL04-2019
Skills
- Marketing
- Customer service
- Shift scheduling
- Cross-functional teamwork
- Schedule preparation
- Lead generation
- Financial management
- Change management
- Conflict resolution
- Employee onboarding
- Goal setting
- Staff training and development
- Emergency response
- Clear communication
- Relationship building
- Sales techniques
- Coaching and mentoring
- Financial records oversight
- Time management
- Decision-making
- Performance management
- Team leadership
- Safety procedures
- Budget control
- Sales management
Timeline
Manager
Dennys Restaurant
01.2024 - 11.2024
General Manager
Popeyes® Louisana Kitchen
01.2020 - 11.2023
Host
Hard Rock Cafe
02.2019 - 11.2019
Host, Busser
Benihana Restaurant
02.2018 - 01.2019
Server, Cook, Dishwasher, Host, To-go, Foodrunner
Outback Steakhouse
01.2016 - 01.2018
High School Diploma -
Key West High School
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