Learning
Thomas Knox
Customer Service Specialist
Indianapolis,IN
Summary
- Inventory Control Logistics Lead adept at maintaining records, tracking inventory and resolving variances. Performance-oriented and collaborative with superior work ethic and remarkable attention to details and big-picture needs. Fast learner experienced on factory floor and in office. Industrious inventory management and planning professional offering 6+-year retail background. Knowledgeable about merchandise layouts, sales promotions and customer service. Meticulous attention to detail with creative but disciplined approach to displays.
- Well-versed in troubleshooting and resolving warehouse and distribution problems. Efficiency-driven and proficient in safety practices, operational improvement strategies, and motivational techniques for team personnel. Clean driving record.
- High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.
- Passionate Teacher experience in helping adult learners and minor students develop advanced abilities. Imparts deep love of subject area through well-planned lessons and hands-on activities. Consistently earns top marks from students for fun, engaging and in-depth classes.
- Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Inventory logistics
Carvana
4 2022 - Current
- Ensuring each vehicle is inspected for mechanical, drivability or cosmetic concerns
- Completing multi-point inspection on arriving inventory to include fuel level, safety features, drivability test and proper display of all company and state disclosures
- Maintaining positive relationships with coworkers and external vendors
- Interacting and communicating with team members and management across all lines of the business.
- Implemented forecasting tools for accurate demand planning, resulting in reduced stockouts and excess inventory costs.
- Reduced stock discrepancies for improved order fulfillment with regular audits and adjustments.
- Received stock, sorted items and delivered to designated locations.
Retail Salesperson
Indy Arms
07.2021 - 07.2023
- Retail Firearm Sales
- Checking Customers On And Off Range
- Serving As A Range Officer As Needed
- Accurately and Efficiently operate a cash register while projecting a positive and engaging attitude towards guests
- Greeted customers and helped with product questions, selections, and purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Processed transactions efficiently using point-of-sale systems while adhering to strict security protocols related to firearm sales transactions.
- Collaborated with other team members to address issues or concerns raised by customers regarding products or services offered at the store.
- Conducted thorough background checks for firearm sales, ensuring compliance with federal regulations and promoting safety within the community.
- Assisted customers in selecting appropriate firearms for their needs, taking into account factors such as intended use, personal preferences, and budget limitations.
- Educated customers on proper firearm handling techniques, emphasizing the importance of safety measures when operating firearms.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
Part Sales Manager
AutoZone
08.2020 - 03.2021
- Ability to handle multiple tasks required
- Ability to work effectively and accurately at a brisk pace during busy periods
- Experience and ability to work and interact effectively with diverse, multicultural audiences
- Scheduling And Training
- Assisted customer calls with information or placing orders
- Worked as a team member performing cashier duties, product Assistance and Cleaning
- Expressed appreciation and invited customers to return to the store.
- Implemented effective marketing strategies to promote products and services to potential clients.
- Ensured compliance with company policies and industry regulations in all aspects of parts sales operations.
- Cultivated a positive workplace culture by promoting open communication between team members.
- Boosted sales, effectively upselling and cross-selling relevant products to customers.
Operations Manager
Main Event Entertainment
12.2017 - 08.2020
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Trained and supervised 40+ workers in various areas
- Accurately and Efficiently operate a cash register while projecting a positive and engaging attitude towards guests
- Maintain security of all assigned society equipment, assets, supplies, and general information.
- Demonstrate ability to work effectively under pressure and meet deadlines required
- Ability to handle multiple tasks required
- Prep for banquets and closed events
- Performed multiple roles of operation
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Meeting customer needs and taking steps to solve food or service issues
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Research Consultant
N.O.R.C
04.2012 - 12.2014
- Handled both incoming and outgoing calls with & without interpreters
- Recruiter for research studies
- Participated in several social researches and partnered with CDC to better serve the public
- Developed statistics to show where funds are needed for Vaccinations
- Streamlined data collection processes for improved efficiency and accuracy in research projects.
- Authored compelling whitepapers that highlighted key trends in the field, driving increased visibility for both the company and its clients.
- Gathered and organized information for research purposes.
Education
High school diploma -
William Cullen Bryant High School
01.2010 - 05.2014
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Warehouse Operations
Hardware Installation
Cash Handling
Payment Processing
POS System
Customer Service Management
Stock management
Firearms knowledge
Firearms Training
Customer follow-up
Background Checks
Product Demonstration
Security awareness
Sales Promotions
Range Supervision
Ammunition Knowledge
Teamwork and Collaboration
Friendly and Helpful
Time Management
Team Leadership
Strong Communication and Interpersonal Skills
Honest and Dependable
Multitasking Abilities
Team Supervision
Excellent Communication
Decision-Making
Self Motivation
Time management abilities
Returns processing
Store maintenance
Accessory Sales
Problem-solving abilities
Creative Thinking
Reliable and Responsible
Adaptability and Flexibility
Effective Communication
Team Collaboration
Problem-solving aptitude
Computer Proficiency and Microsoft Office
Excellent Written and Verbal Communication
Positive Customer Engagement
Task Prioritization
Professionalism
Flexible Hours
Product and Service Sales
Fast learner
Packing boxes
Data Entry
Load Management
Order Picking
Truck loading
Warehouse Navigation
Pallet Jack Operation
Warehouse Safety
Hand-tool proficiency
Order Accuracy
POS System proficiency
Sanitation Standards
Food Safety Compliance
Upselling strategies
Patience and Empathy
Efficient workflow
Cleanliness and hygiene
Hard working
Above and beyond
Extreme weather
Strong attention to safe food handling procedures
Attention to Detail and Organization
Clean MVR
Interests
Forklift
Recruitment
Multi tasking
Challenging
Manufacturing and Production
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Alcohol and Tobacco Commision
Quote
I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein
Work Preference
Work Type
Full TimePart TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementPersonal development programsWork-life balanceHealthcare benefitsCompany CultureWork from home optionFlexible work hoursPaid time off401k matchPaid sick leave4-day work weekTeam Building / Company RetreatsStock Options / Equity / Profit Sharinghobbies
I have a wide array of hobbies that span from digital entertainment like PC and console gaming, to traditional pastimes such as board and card games. Outdoor activities I enjoy include horseback riding, fishing, and dirt bike riding. I'm always eager to learn and teach new skills, assist others, sample different cuisines, and contemplate taking up new pursuits like kayaking, skydiving, and snowboarding. Presently, my leisure time is filled with bowling, playing laser tag, undertaking hands-on projects, spending quality time with family, streaming, rollerblading, hiking on trails, and exploring the great outdoors.
Languages
English
Native or Bilingual
Spanish
Elementary
Accomplishments
My greatest achievement was setting a target to amplify customer feedback for the store I was employed at, and within the first two months, we achieved that goal, elevating customer satisfaction ratings to an impressive 94%.
Software
Communication
Database
Word processor
Social media
Additional Information
Open to a change in availability and compensation.
Timeline
Retail Salesperson
Indy Arms
07.2021 - 07.2023
Part Sales Manager
AutoZone
08.2020 - 03.2021
Alcohol and Tobacco Commision
02-2020
Operations Manager
Main Event Entertainment
12.2017 - 08.2020
Research Consultant
N.O.R.C
04.2012 - 12.2014
High school diploma -
William Cullen Bryant High School
01.2010 - 05.2014
Inventory logistics
Carvana
4 2022 - Current