Thomas Koerkel
Hazlet
Summary
Knowledgeable Helpdesk Technician with solid background in troubleshooting technical issues and providing exceptional user support. Proven track record in efficient problem resolution for diverse software and hardware environments. Demonstrated expertise in customer communication and technical documentation. Background in HR.
Overview
7
7
years of professional experience
Work History
Helpdesk Engineer
Rekall Technologies
08.2024 - Current
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
- Prioritized high-impact issues, effectively managing time and resources to ensure prompt resolutions.
- Increased productivity, providing end-user support for hardware and software issues.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Installed and repaired critical applications and software for end users.
- Reset users' passwords in AD, Office, and Sophos.
- Administered Office 365.
Human Resources Administrator
Eos Energy Storage LLC
10.2022 - 11.2023
- Conducted new hire orientations
- Troubleshooted user issues within HRIS (Workday)
- Entered employee data changes as necessary
- Maintained and updated personnel files
- Oversaw the company’s internship program from sourcing talent to onboarding
- Conducted prescreens with potential job candidates
- Completed the filing of new hire paperwork
- Maintained office supplies and inventory
- Escalated people issues up the HR chain of command
- Coordinated corporate social responsibility projects
- Provided insight on various workplace policies and changes
- Responded to tickets regarding HRIS
- (Workday)
- Acted as a resource for all new employees to help transition them to their new role
Office Assistant
JLM Mechanical Services
09.2018 - 10.2022
- Scheduled appointments for customers
- Scanning service tickets and updating customer accounts on the computer
- Processing timecards to submit payroll
- Collected payments, issued receipts, and updated accounts
- Maintained business records by updating customer information
Customer Service
Lowes
08.2017 - 08.2018
- Processed customer returns and complaints
- Greeted customers with a smile and ask how I can be of assistance
- Helped customers checkout in a polite and timely manner
- Took count of inventory in certain departments of the store
Education
Bachelor of Arts - Human Resource Management, Business Administration
Rutgers University
05.2022
Skills
- Dedicated team player
- Strong interpersonal skills
- Remote Support
- Administrative skills
- Time Management
- Data Entry
- Windows experience
- Software Installation/Fix
Timeline
Helpdesk Engineer
Rekall Technologies
08.2024 - Current
Human Resources Administrator
Eos Energy Storage LLC
10.2022 - 11.2023
Office Assistant
JLM Mechanical Services
09.2018 - 10.2022
Customer Service
Lowes
08.2017 - 08.2018
Bachelor of Arts - Human Resource Management, Business Administration
Rutgers University
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