Thomas Kramer
Norton Shores,MI
Summary
Dynamic professional with extensive experience at Walmart, excelling in team leadership and project management. Proven track record in enhancing operational efficiency and driving employee engagement through effective training programs. Strong verbal communication and safety awareness skills contribute to fostering a collaborative work environment and achieving strategic goals.
Overview
22
22
years of professional experience
Work History
Stocking Coach
Walmart
09.2024 - Current
- Mentored team members to enhance performance and achieve operational goals.
- Developed training programs to improve employee skills and product knowledge.
- Implemented process improvements that increased efficiency in daily operations.
- Conducted regular performance evaluations to identify areas for growth and development.
- Analyzed team productivity metrics to drive strategic decision-making and resource allocation.
- Facilitated communication between departments to streamline workflow and enhance collaboration.
- Cultivated a positive work environment that encouraged teamwork and employee engagement.
- Led initiatives focused on improving customer service standards across the department.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies to optimize efficiency.
Operation Project Lead
Walmart
03.2025 - 07.2025
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies for successful execution.
- Implemented process improvements that enhanced project efficiency and team productivity.
- Mentored junior staff, fostering professional growth and skill development in project management methodologies.
- Utilized project management tools to track milestones, budgets, and performance metrics effectively.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
Food Coach
Walmart
04.2022 - 09.2024
- Developed training programs to enhance team performance and ensure adherence to company standards.
- Facilitated workshops to improve employee engagement and foster a collaborative work environment.
- Monitored team performance metrics, providing regular feedback to drive continuous improvement initiatives.
- Implemented operational strategies to streamline processes and increase efficiency across departments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
General Merchandise Manager
Walmart
02.2010 - 02.2022
- Led merchandise planning and execution to optimize product assortment across multiple departments.
- Developed strategies for inventory management, enhancing stock turnover rates and minimizing excess inventory.
- Collaborated with cross-functional teams to implement promotional campaigns, driving increased sales performance.
- Analyzed market trends and customer feedback to refine merchandising strategies and improve customer satisfaction.
Assistant Manager
Walmart
04.2004 - 02.2010
- Supervised daily operations to ensure efficient workflow and optimal team performance.
- Developed and implemented training programs to enhance employee skills and knowledge retention.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management.
- Collaborated with cross-functional teams to improve customer service processes and satisfaction scores.
Education
High School Diploma -
Muskegon Catholic Central
Muskegon, MI06.2000
Skills
- Strong verbal communication
- Team leadership
- Friendly communication style
- Interpersonal communication skills
- Safety awareness
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 270 staff members.
Timeline
Operation Project Lead
Walmart
03.2025 - 07.2025
Stocking Coach
Walmart
09.2024 - Current
Food Coach
Walmart
04.2022 - 09.2024
General Merchandise Manager
Walmart
02.2010 - 02.2022
Assistant Manager
Walmart
04.2004 - 02.2010
High School Diploma -
Muskegon Catholic Central