Summary
Overview
Work History
Education
Skills
Timeline

Thomas Kufeld

Summary

Dynamic leader with a proven track record at Big Lots, adept in budget management and fostering employee development. Excelled in boosting customer satisfaction and profitability through strategic coaching and mentoring. Skilled in navigating fast-paced environments, demonstrating exceptional multitasking and problem-solving aptitude.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

25
25
years of professional experience

Work History

District Training Store Manager

Big Lots
10.2020 - Current
  • Responsible for total store operations accountable for PnL performance as well as other metrics to include customer experience metrics, loyalty programs, sales programs, employee retention/ satisfaction
  • Steward of high performing teams dedicated to the overall store/teams success as well as individual development.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

District Manager

AcMoore
11.2008 - 01.2012
  • Supervised various locations, enforcing high-quality standards of operation.
  • Achieved sales goals and service targets by cultivating and securing high performing managers through networking.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Store Manager

Kmart
01.2000 - 01.2008
  • Big box retail experience to include specialty departments pharmacy, food service. Diverse retail experience and operational excellence.
  • Counted on to support underperforming stores. Hold peers accountable coaching to bring standards to company standards.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

GED -

Mitchell Community College, Statesville, NC

Skills

  • Employee relations
  • Store operations
  • Budget planning
  • Coaching and mentoring
  • Cost reduction
  • Staff management
  • Brand management
  • Analytical thinking
  • Change management
  • Employee training
  • Training and development
  • Adaptability
  • Problem-solving aptitude
  • Multitasking Abilities
  • Hiring and training
  • Scheduling and coordinating
  • Budget management
  • Customer relations
  • Employee development
  • Profit and loss management
  • Project planning
  • Recruitment and hiring

Timeline

District Training Store Manager - Big Lots
10.2020 - Current
District Manager - AcMoore
11.2008 - 01.2012
Store Manager - Kmart
01.2000 - 01.2008
Mitchell Community College - GED,

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Thomas Kufeld