Thomas LaFlamme
Spokane,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Delivery Associate
Winners Circle Spokane(Amazon)
11.2023 - 07.2024
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
Fulfillment Expert
Amazon
06.2023 - 11.2023
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
Service Manager
Lowe's Home Improvement
02.2008 - 10.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Developed and maintained positive relationships with customers to build rapport and trust.
Team Leader
Jack-In-The-Box
06.2017 - 01.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Level 5 Trainer
In N Out Burger
Las Vegas, NV
06.1999 - 09.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Concession Stand Manager
Jethawks Baseball Stadium
Lancaster , CA
04.1996 - 10.1999
- Coordinated concession team, food preparation, and storeroom operations.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Maintained a clean and organized concession stand, providing a pleasant environment for customers.
- Coordinated special events at the concession stand, driving increased foot traffic during peak times or slow seasons.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
General Education
Highland High School
Palmdale, CA06.1999
Skills
- Deadline Adherence
- Problem-Solving
- Valid Driver's License
- Punctual and Reliable
- Customer Service
- Time Management
- Attention to Detail
- Positive Attitude
- Reliability
- Effective Communication
- Active Listening
- Time management skills
References
Available Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsPersonal development programsQuote
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Timeline
Delivery Associate
Winners Circle Spokane(Amazon)
11.2023 - 07.2024
Fulfillment Expert
Amazon
06.2023 - 11.2023
Team Leader
Jack-In-The-Box
06.2017 - 01.2018
Service Manager
Lowe's Home Improvement
02.2008 - 10.2019
Level 5 Trainer
In N Out Burger
06.1999 - 09.2006
Concession Stand Manager
Jethawks Baseball Stadium
04.1996 - 10.1999
General Education
Highland High School
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