Thomas Lajewski
Lapeer
Summary
Results-driven manager with a strong background in sales and customer support. Excels in analyzing customer feedback, enhancing team performance, and fostering effective communication. Committed to delivering exceptional service and implementing strategies that drive customer satisfaction.
Overview
2
2
years of professional experience
Work History
Manager, Sales and Customer Support
PlayOn Inc.
Davison
03.2024 - Current
- Led daily operations of sales and customer support.
- Trained staff on product knowledge and customer engagement strategies.
- Managed customer inquiries across multiple channels, enhancing response times and customer satisfaction.
- Analyzed customer feedback data to pinpoint improvement areas in customer support services, driving enhancements.
- Resolved escalated customer inquiries promptly, ensuring customer satisfaction and loyalty.
- Processed returns and refunds in accordance with company policy.
- Manage payout orders and create vendor accounts.
Leadership Student
Lapeer High School
Lapeer
08.2025 - 01.2026
- Coordinated student-led initiatives to enhance school spirit and community engagement.
- Collaborated with peers to develop leadership skills through workshops and activities.
- Facilitated discussions among students to address concerns and propose solutions.
- Supported faculty in mentoring younger students, fostering a positive learning environment.
- Contributed ideas for improving school policies through student feedback sessions.
Volunteer
Feed My Starving Children
Goodrich
10.2025 - 10.2025
- Packed meals for children in need, ensuring efficient use of assembly line techniques.
- Maintain cleanliness and safety standards within the packing area.
- Sort and organize supplies to ensure efficient packing operations.
- Collaborated with team members to enhance workflow processes and improve packing efficiency.
Education
High School Diploma -
Lapeer High School
Lapeer, MI05-2026
Skills
- Customer service
- Inventory management
- Data analysis
- Team collaboration
- Leadership development
- Time management
- Communication skills
Timeline
Volunteer
Feed My Starving Children
10.2025 - 10.2025
Leadership Student
Lapeer High School
08.2025 - 01.2026
Manager, Sales and Customer Support
PlayOn Inc.
03.2024 - Current
High School Diploma -
Lapeer High School