Thomas Lantonio
Norristown,USA
Summary
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Shift Manager
Walgreens
1375 Forty Foot Road, Lansdale
03.2024 - Current
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Monitored team productivity and performance to support goals
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Coached and motivated team, driving sales and delivering exceptional customer service
- Utilized strong analytical and problem-solving skills to address operational issues
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Resolved conflicts between team members promptly using sound judgment based on company policies
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Fostered positive relationships with clients through proactive communication tactics
- Collaborated with staff to develop and carry out processes
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail
- Evaluated employee performance through regular feedback sessions which improved morale and productivity significantly
- Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities
- Conducted regular staff meetings to foster effective communication and performance
- Established efficient processes for streamlining workflow across departments, highlighting proficiency in process improvement
- Implemented cost reduction measures without compromising quality or client satisfaction
- Formulated strategic plans that aligned with long-term business objectives while taking budgetary constraints into consideration
- Conducted research into new products or services that could benefit the organization's bottom line
- Analyzed market trends regularly in order to develop targeted marketing campaigns that achieved desired results
- Negotiated contracts with vendors and suppliers
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations
- Maintained patient confidentiality when handling records and sensitive data
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed
- Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries
- Processed payments for prescription orders via cashiering responsibilities utilizing POS systems
- Verified insurance data and contact information to complete prescription refill requests
Merchandising Sales Associate
Lowes Home Improvement
2300 Chemical Road, Plymouth Meeting
08.2023 - 03.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Shift Manager
Wawa
1900 North Broadstreet, Lansdale
04.2021 - 08.2023
- In addition to being able to lift heavy objects up to 50 lbs, I can also stand for long periods of time while completing assigned tasks
- Managed inventory and prepared orders for shipment within a tight deadline
- I possess strong interpersonal communication abilities with customers, vendors, and colleagues that are essential for customer service excellence
- As part of my job responsibilities as a Fulfillment Associate, I routinely collaborate with cross-functional teams in order to meet operational goals
- Having worked as a Fulfillment Associate, I possess advanced knowledge of warehouse safety protocols which allows me to work effectively while minimizing risks associated with manual labor activities
- I am adept at using modern inventory control systems to track product availability and accuracy of orders
- Working as a Fulfillment Associate has allowed me gain expertise in utilizing industry standard software programs for administrative purposes
- My familiarity with basic accounting principles enables me to manage daily financial transactions relating to accounts payable and receivable
- I am well versed in accurately recording data such as the quantity of items shipped or received and ensuring the accuracy of invoices
- Developed strong product knowledge to effectively communicate features, benefits and value of products to customers
- Monitored inventory levels to ensure adequate stock availability for customers' purchases
- Provided excellent customer service by actively listening to customer needs and responding with appropriate solutions
- Adhered to established safety protocols when operating cash registers or other equipment
- Exceeded daily and monthly sales goals consistently through effective relationship building tactics with customers
- Identified opportunities for process improvements that improved efficiency in handling customer orders
- Processed transactions quickly and accurately using point-of-sale systems
- Built positive relationships with existing customers through proactive follow-up calls
- Implemented strategies that increased overall store sales revenue by 15%
- Utilized persuasive selling techniques to encourage customers to purchase more items than originally intended
- Demonstrated exceptional communication skills while upselling additional products and services
- Successfully managed customer inquiries, complaints and requests in an efficient and professional manner
- Assisted with training new employees on proper phone etiquette and customer service procedures
- Performed regular maintenance checks on store equipment used during daily operations
- Used POS system to process sales and refund transactions
- Maintained a clean and organized store environment that met all safety standards
- Greeted customers and engaged in conversation to assess needs
- Cleaned and organized sales floor in accordance with company merchandising standards
- Trained new employees on proper sales techniques, procedures, and policies
- Observed sales floor and stockroom for loss prevention, advising management of unusual internal or external activity
- Collaborated with team members to ensure timely completion of tasks and projects
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Motivated employees to reach highest professional potential
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results
- Utilized strong analytical and problem-solving skills to address operational issues
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed
Customer Service Associate
Wawa
1900 North Broadstreet, Lansdale
09.2020 - 08.2021
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Assisted customers with product selection, order entry, and payment processing
- Assisted with training new employees on the company's procedures for handling customer inquiries
- Performed administrative tasks such as maintaining records of customer interactions, filing documents, preparing reports
- Coached team members on service skills and product knowledge
- Leveraged excellent listening skills to understand customer needs in order to provide tailored solutions
- Contributed to development of customer service protocols and best practices
- Supported self-service initiatives by contributing content for customer-facing and internal knowledge bases
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Processed customer adjustments to maintain financial accounts
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Identified fraudulent activities such as counterfeit currency or stolen credit cards
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits
- Assisted customers with locating items throughout the store when needed
- Processed cash, check, and credit cards for customer purchases
- Developed and maintained a positive working relationship with customers
Head Chef
Parsons BBQ
Skippack, Pennsylvania
02.2020 - 08.2021
- Oversaw ordering of food supplies and ensured freshness of all products used in the kitchen
- Supervised and coordinated activities of cooks or workers engaged in food preparation
- Established and maintained high standards of food quality, hygiene, and safety in the kitchen
- Enforced appropriate work-flow and quality controls for food quality and temperature
- Inspected supplies, equipment, or work areas to verify conformance to established standards
- Ensured proper storage of food items according to safety guidelines
- Developed and implemented innovative recipes to enhance customer experience
- Standardized recipes and portion sizes to improve consistency in food quality
- Maintained safe, sanitary work environment in compliance with health department regulations
- Received and examined food supplies to verify items met quality and quantity standards
- Developed seasonal menus and special food offerings to set apart from competition
- Developed relationships with local vendors for access to freshest produce available
- Provided creative input on all catering orders, ensuring high level of customer satisfaction
- Engaged with guests directly at tableside during peak hours or upon request by management team
- Trained cooks and food preparation workers in cooking techniques and kitchen processes
- Able to identify different cuts of meat for display purposes
- Knowledgeable in the proper handling and storage of raw meats to prevent spoilage or contamination
- Well-versed in maintaining cleanliness standards within the work area by adhering to safety regulations
- Labeled packages correctly with product information such as weight, price, and expiration date
- Monitored temperatures inside refrigerators or freezers to ensure optimal conditions are maintained
- Maintained accurate stock and inventory records
- Cut, trimmed and ground meats to prepare for cooking
Education
GED -
Methacton High School
Culinary Arts
North Montco Technical Institution
Lansdale, PA05.2018
Skills
- Cash handling
- Opening and closing procedures
- Workplace safety
- Decision-making
- Customer service focus
- Team development
- Inventory controls
- Schedule management
- Shift leadership
- Time management
- Multitasking
- Teamwork and collaboration
- Problem-solving abilities
- Employee training
- Relationship building
- Cold calling
- Sales process
- Sales strategy development
- Business development
LANGUAGES
English
Native
Accomplishments
- Supervised team of 13 staff members.
- Documented and resolved profit loss which led to sales increase.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Exceeded monthly quota numerous times.
- Resolved product issue through consumer testing.
Timeline
Shift Manager
Walgreens
03.2024 - Current
Merchandising Sales Associate
Lowes Home Improvement
08.2023 - 03.2024
Shift Manager
Wawa
04.2021 - 08.2023
Customer Service Associate
Wawa
09.2020 - 08.2021
Head Chef
Parsons BBQ
02.2020 - 08.2021
Culinary Arts
North Montco Technical Institution
GED -
Methacton High School