THOMAS LAROUX
Midland
Summary
Skilled Operations Manager with expertise in optimizing departmental efficiency and enhancing customer satisfaction through effective problem-solving and team leadership. Proven success in managing large teams and fostering strong relationships with customers and vendors. Ready to leverage operational management skills to drive success in a dynamic organization. Have worked all over the world.
Knowledgeable and experience background in managing technical teams and delivering complex projects within defined timelines. Successfully led cross-functional teams to implement innovative solutions, enhancing operational efficiency and driving continuous improvement. Demonstrated leadership and technical acumen in system architecture and project management.
Overview
48
48
years of professional experience
Work History
Sr. Technical Manager
Yellow Jacket Oilfield Services LLC
Midland, TX
09.2025 - Current
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Help plan workovers and troubleshoot problems with customers.
- Developed and maintained relationships with customers and vendors for successful project completion.
- Coordinate help set up overseas projects.
Operations Manager
Yellow Jacket Oilfield Services LLC
Midland, TX
12.2024 - 09.2025
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Developed and maintained relationships with customers and vendors for successful project completion.
Operations Manager
Premium Oilfield Services
Midland, TX
05.2024 - 12.2024
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Monitored customer feedback and implemented changes as needed to enhance service quality.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
Asset Coordinator/Technical Specialist
Yellow Jacket Oilfield Services LLC
Midland, TX
04.2023 - 05.2024
- Facilitated the distribution of assets to various departments in a timely manner.
- Created reports summarizing the movement of assets within the organization.
- Performed regular audits to ensure accuracy of asset records.
District Manager
Dynasty Energy
Midland, TX
06.2022 - 01.2023
- Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
- Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
- Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
- Coached store personnel on sales techniques, product knowledge, customer service skills, merchandising practices, cash handling procedures and loss prevention guidelines.
- Managed payroll processes including tracking timecards and approving time off requests across multiple sites.
- Identified and addressed customer complaints in a timely and professional manner.
Technical Consultant
49th State Oilfield Consulting LLC
Anchorage, AK
04.2022 - 06.2022
- Provided technical consultation and support to customers, ensuring customer satisfaction for Hilcorp, Glacier, Furie Operating,
Sr. Technical Manager
Yellow Jacket Oilfield Services LLC
Anchorage, AK
07.2019 - 04.2022
- Resolved conflicts between various teams by providing clear direction on priorities or tasks.
- Maintained high customer satisfaction ratings by resolving customer issues quickly and efficiently.
- Analyzed customer feedback data to recommend improvements in product features or usability.
- Provided guidance and mentorship to junior engineers on best practices for software design and development.
Account Manager
Weatherford International LTD
Anchorage, AK
06.2017 - 07.2019
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
- Updated client information, contract changes and product prices in company databases.
Technical Support Manager
Knight Oil Tools
Anchorage, AK
06.2013 - 03.2017
- Ensured compliance with company policies and legal regulations related to customer service activities.
- Maintained a high level of customer satisfaction by providing timely responses to inquiries.
- Identified areas of improvement within the technical support process and implemented solutions accordingly.
- Provided technical support and troubleshooting to customers over the phone, via email, and in-person.
- Managed daily operations of a team of 10+ technical support representatives.
- Documented customer queries, resolutions, and feedback in a ticketing system.
Area Supervisor
Weatherford International LTD
Belfield, ND
12.2012 - 05.2013
- Provided leadership support by mentoring junior supervisors.
- Addressed conflicts between staff members using effective problem-solving techniques.
- Assisted in the recruitment process by screening job applicants.
- Maintained accurate records of all activities related to area supervision.
- Managed payroll operations for hourly staff members.
- Performed regular inspections of equipment and facilities in assigned area.
Sr. Fishing Coordinator
Weatherford International LTD
KAZAKHSTAN
11.2011 - 12.2012
- Coordinated training sessions for new employees on relevant topics such as safety protocols or company policies.
- Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.
- Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources.
- Coordinated office activities by ordering supplies, maintaining inventory and scheduling equipment repairs.
- Provided customer service support via phone calls or emails when needed.
- Managed flow of paperwork within organization by storing, retrieving and organizing records.
Sr Fishing Tool Supervisor
Smith International
Kuwait City, Kuwait
12.2010 - 12.2011
- Evaluated existing processes for potential improvements in efficiency or cost savings.
- Demonstrated ability to supervise a team of fishing tool technicians, ensuring all safety protocols and procedures were followed.
- Supervised the installation, removal, and storage of specialized downhole fishing tools.
Sr Fishing Tool Supervisor
Weatherford International LTD
Point Norie, Africa
06.2007 - 07.2010
- Evaluated existing processes for potential improvements in efficiency or cost savings.
- Developed and implemented quality control standards for fishing tools to ensure reliability and accuracy.
- Created detailed reports outlining any discrepancies or areas needing improvement in the operation of fishing tools.
- Provided technical support and training on proper use of fishing tools to new employees.
- Supervised the installation, removal, and storage of specialized downhole fishing tools.
Sr Fishing Tool Supervisor
Smith International
Lafayette, LA
05.2005 - 06.2007
- Evaluated existing processes for potential improvements in efficiency or cost savings.
- Worked closely with upper management on budgeting decisions related to tool repairs.
- Monitored inventory levels of spare parts and supplies used in repair operations.
- Provided technical support and training on proper use of fishing tools to new employees.
- Created detailed reports outlining any discrepancies or areas needing improvement in the operation of fishing tools.
Driller
ODECO
All over the world
01.1978 - 03.1990
- 1978 to 1990 Overseas from 1980 to 1984, 1987.
- Places lived and worked Spain Africa France Alaska Gulf of Mexico.
- 8 years on Semi- Ocean Endeavor, Ocean Rover, Ocean Odyssey.
- 2 years on Jackups- Ocean Conquest, Ocean 66.
- Derrick man for 2 years.
- 1 Driller 4 years 2 Driller 1 year 3 Driller 1 year Sub-sea Engineer 1 year.
- Have worked on LR 19 that drills to 25000 feet.
- Power Rigs, Diesel Rigs and SCR Rigs.
- Have Drilled in 1475 feet of water.
- Worked on Land rigs.
Education
Bachelor of Science (B.S.) - Business
Northwestern State University of Louisiana
Natchitoches, LA, US05.2000
Skills
- Team leadership
- Problem-solving
- Operations management
- Policies and procedures implementation
- Technical leadership
- Cross-functional coordination
- Client relationship building
- Strategic planning
- Project planning
- Technical guidance
Timeline
Sr. Technical Manager
Yellow Jacket Oilfield Services LLC
09.2025 - Current
Operations Manager
Yellow Jacket Oilfield Services LLC
12.2024 - 09.2025
Operations Manager
Premium Oilfield Services
05.2024 - 12.2024
Asset Coordinator/Technical Specialist
Yellow Jacket Oilfield Services LLC
04.2023 - 05.2024
District Manager
Dynasty Energy
06.2022 - 01.2023
Technical Consultant
49th State Oilfield Consulting LLC
04.2022 - 06.2022
Sr. Technical Manager
Yellow Jacket Oilfield Services LLC
07.2019 - 04.2022
Account Manager
Weatherford International LTD
06.2017 - 07.2019
Technical Support Manager
Knight Oil Tools
06.2013 - 03.2017
Area Supervisor
Weatherford International LTD
12.2012 - 05.2013
Sr. Fishing Coordinator
Weatherford International LTD
11.2011 - 12.2012
Sr Fishing Tool Supervisor
Smith International
12.2010 - 12.2011
Sr Fishing Tool Supervisor
Weatherford International LTD
06.2007 - 07.2010
Sr Fishing Tool Supervisor
Smith International
05.2005 - 06.2007
Driller
ODECO
01.1978 - 03.1990
Bachelor of Science (B.S.) - Business
Northwestern State University of Louisiana