Thomas Laurine
Federal Way,WA
Summary
Dynamic Store Manager with a proven track record at Buckey's Automotive, enhancing revenue and mastering market expansion. Excelled in personnel development and sales expertise, achieving high customer satisfaction and relationship management. Implemented innovative business strategies and mentoring programs, significantly boosting performance and profitability. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
19
19
years of professional experience
Work History
General Manager
Payless Automart
01.2009 - 07.2023
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Service Manager
Goodyear Tire and Service Center
02.2007 - 11.2008
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Store Manager
Buckeys Automotive
06.2006 - 08.2007
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
Store Manager
AUTO PRO
04.2004 - 03.2006
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate of Arts - Automotive Technology
South Seattle Community College
Seattle, WA09.2005
Skills
- Personnel development
- Sales expertise
- Outstanding communication skills
- Maximizing profitability
- Store operations
- Sales professional
- Operations
- Relationship building and management
- Goals and performance
Licenses & Certifications
Real Estate
Notary Public
Timeline
General Manager
Payless Automart
01.2009 - 07.2023
Service Manager
Goodyear Tire and Service Center
02.2007 - 11.2008
Store Manager
Buckeys Automotive
06.2006 - 08.2007
Store Manager
AUTO PRO
04.2004 - 03.2006
Associate of Arts - Automotive Technology
South Seattle Community College
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