Thomas Lawrence Jr.
Naples
Summary
Dynamic leader with extensive experience in project management and staff training at Guardian Technologies of SW Florida. Proven track record in enhancing operational efficiency and compliance with fire safety regulations. Skilled in inventory management and fostering strong customer relationships, driving business growth and team performance through innovative solutions.
Overview
43
43
years of professional experience
Work History
Sales and Service
All In One Technology
Naples
01.2020 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Partnered with diverse coworkers to accomplish goals and resolve product and service issues.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Collaborated with cross-functional teams on project tasks.
Fire Sprinkler Manager
Guardian Technologies of SW Fl.
Naples
01.2008 - 01.2017
- Oversaw daily operations and ensured compliance with safety standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained staff on effective use of technology and operational procedures.
- Developed training programs to elevate team skills and performance.
- Implemented process improvements to streamline workflows and minimize waste.
- Facilitated communication between departments to support project goals.
- Evaluated employee performance and provided constructive feedback regularly.
- Coordinated inventory management to enhance supply chain efficiency.
- Delegated tasks to associates based on their skill levels.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
President/Owner
SW Florida Fire Protection, Inc.
Naples
01.2003 - 01.2007
- Directed company strategy and vision for growth and innovation in fire safety.
- Led cross-functional teams to enhance project management and operational efficiency.
- Managed budget allocation and optimized resources for successful project execution.
- Cultivated client relationships that enhanced business development and improved retention efforts.
- Oversaw operations to ensure compliance with industry standards and regulations.
- Implemented training programs to improve staff performance and technical knowledge.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Represented organization at community events and public forums, highlighting its mission and engaging the community.
President
Smith Fire Sprinkler Co. Inc.
Naples
01.1992 - 01.2003
- Directed company strategy and vision for growth and innovation in fire safety.
- Oversaw operations to ensure compliance with industry standards and regulations.
- Managed budget allocation and resource optimization for project execution.
- Led cross-functional teams to enhance project management and operational efficiency.
- Cultivated client relationships, enhancing business development and retention efforts.
- Implemented training programs, increasing staff performance and technical knowledge.
- Fostered a culture of safety through regular training and safety audits across operations.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Developed and executed strategic business plan, aligning initiatives with organizational goals.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
Sales & Marketing Manager/ Executive Vice President
HFP Sprinkler of Florida
Naples
01.1988 - 01.1992
- Developed marketing strategies to promote irrigation systems and services.
- Managed sales team to ensure effective customer engagement and support.
- Conducted market research to identify new business opportunities and trends.
- Collaborated with vendors to enhance service offerings and customer satisfaction.
- Oversaw budgeting for marketing campaigns and sales initiatives.
- Analyzed competitor activities to inform strategic decision-making processes.
- Maintained relationships with existing clients by ensuring their needs are met on time.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
- Negotiated deals with vendors and suppliers for procuring necessary resources at competitive prices.
President/ Division Manager
HFP Sprinkler Co of Natick
Natick
01.1984 - 01.1988
- Led strategic planning for company growth and market expansion.
- Directed operational policies to enhance efficiency and service delivery.
- Oversaw financial management, including budgeting and resource allocation.
- Cultivated strong relationships with clients and stakeholders for business development.
- Managed human resources functions, including recruitment and employee development.
- Coordinated project management efforts for installation and maintenance services.
- Fostered a culture of teamwork and collaboration across all departments.
- Collaborated with staff members to ensure operational efficiency of the organization.
Purchasing Agent/ Project Manager
HFP Sprinkler Co.
South Hadley
01.1981 - 01.1984
- Managed procurement of materials for sprinkler system installations.
- Developed relationships with suppliers to ensure timely delivery.
- Analyzed product specifications to meet project requirements.
- Maintained accurate inventory records for efficient stock management.
- Collaborated with project managers to forecast material needs.
- Evaluated vendor performance based on quality and service levels.
- Prepared purchase orders and sent to distributors and suppliers.
- Worked closely with accounting department to resolve any billing issues with vendors.
- Verified warehouse received accurate and timely inventory by regularly consulting database.
- Performed regular price comparisons between different suppliers for similar items.
Sprinkler Foreman
HFP Sprinkler Co.
South Hadley
01.1978 - 01.1981
- Supervised daily operations of sprinkler installation projects and ensured compliance with safety standards.
- Trained and mentored team members on proper installation techniques and equipment usage.
- Managed inventory of tools and materials, ensuring availability for upcoming projects.
- Trained new employees in safety regulations, operational procedures, and company policies.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Ensured all workers adhered to company policies and procedures.
Education
Bachelor of Science - Sociology
University of Massachusetts
Amherst, Ma01-1977
Associate of Science - Sociology
Holyoke Community College
Holyoke, Ma01-1975
Skills
- Fire safety regulations
- Project management
- Inventory management
- Equipment maintenance
- Staff training
- Customer relationship management
Job Profile
- Experienced with MS Word, Excel.
- Capable of typing 40 words per minute.
- Supervised all customer service employees.
- Highly effective in problem solving and dealing with clients and customers.
- Scheduled 40+ employees weekly.
Timeline
Sales and Service
All In One Technology
01.2020 - 01.2021
Fire Sprinkler Manager
Guardian Technologies of SW Fl.
01.2008 - 01.2017
President/Owner
SW Florida Fire Protection, Inc.
01.2003 - 01.2007
President
Smith Fire Sprinkler Co. Inc.
01.1992 - 01.2003
Sales & Marketing Manager/ Executive Vice President
HFP Sprinkler of Florida
01.1988 - 01.1992
President/ Division Manager
HFP Sprinkler Co of Natick
01.1984 - 01.1988
Purchasing Agent/ Project Manager
HFP Sprinkler Co.
01.1981 - 01.1984
Sprinkler Foreman
HFP Sprinkler Co.
01.1978 - 01.1981
Bachelor of Science - Sociology
University of Massachusetts
Associate of Science - Sociology
Holyoke Community College