Morgan Carter
American Fork,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Agent
Quick Quack Carwash
03.2023 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Supported peers through knowledge sharing, collaboration efforts resulting in enhanced team dynamic and heightened productivity levels.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Manager
Soap Box Laundromat
09.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Customer Service Representative
Atento
11.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Patient Care Taker
Turn Community Services, DSP
01.2019 - 03.2022
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
- Assisted patients with daily living activities for improved quality of life and increased independence.
- Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
Education
High School Diploma -
Orem High School
Orem, UT05.2019
Skills
- Customer Focus
- Call center experience
- Building rapport
- Live chat support
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Employee Coaching and Mentoring
Timeline
Customer Service Representative Agent
Quick Quack Carwash
03.2023 - Current
Customer Service Representative
Atento
11.2021 - 04.2022
Patient Care Taker
Turn Community Services, DSP
01.2019 - 03.2022
Manager
Soap Box Laundromat
09.2015 - Current
High School Diploma -
Orem High School
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