Thomas Lee
Shift Manager
Fresno,CA
Summary
Dynamic and dedicated professional with a proven track record of excellent communication skills and a strong commitment to fostering a positive work environment. Recognized for effectively assisting customers and managing tasks with professionalism and responsibility. Eager to leverage loyalty, experience, and a diverse skill set in a role that contributes to organizational success while facilitating personal growth. An opportunity to demonstrate capabilities and drive would be greatly appreciated.
Experienced with managing shift operations and staff coordination, ensuring optimal workflow and productivity. Utilizes effective communication and organizational skills to maintain smooth operations and address challenges promptly. Track record of fostering team collaboration and driving continuous improvement initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Shift Manager
McDonald's
10.2023 - Current
- Supervised daily operations to ensure high-quality customer service and operational efficiency.
- Trained and mentored new staff on food safety standards and service protocols.
- Implemented inventory management practices to minimize waste and enhance stock control.
- Monitored employee performance, providing feedback to improve overall productivity.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Enforced compliance with health and safety regulations, maintaining a safe work environment.
- Assigned tasks and responsibilities to each employee on shift.
- Improved team efficiency by streamlining shift handover processes and implementing clear communication strategies.
- Collaborated with other managers in the development of promotional campaigns, driving revenue growth through effective marketing efforts.
- Counted out registers and calculated profit at end of each shift.
warehouse/packaging
Full Throttle Suspension
08.2021 - 01.2022
- Package body kits into boxes and set them out to be shipped
- Deburn spindles and other metal parts/brush and clean clamps to be ready for oxidizing
- Stock new or extra parts
Stocker/Cap 1
Walmart
05.2019 - 07.2019
- Stock freights on to salesfloor
- Use pallet jacks to organize freights
- Help customers locate items
- Slot and purge bins
- Label, mark, and slot overstock
Waiter/Host
Yolo Sushi Bar and Karaoke
02.2017 - 09.2017
- Take orders
- Serve food and beverages
- Food Safety Certified
- Alcohol handling Certified
- Cash handling
- Receiving phone calls and assisting customers
- Completing end of day report
Team Leader
Del Taco
02.2014 - 10.2014
- Food Handler Certified
- Responsible for Cooking
- Take orders from Register and Drive-thru
- Responsible For:
- Assisting Customers with orders
- Handling Cash
- Leading team and assist problems when manager is not available
- Stocking produce when shipment arrives
- Clean entire store before and after closing
- Completing End of Day Report
Education
General Education Development -
Madera Adult High
California01.2013
Skills
- Bilingual(Hmong and English)
- Effective communications skills
- Adaptable learner
- Independent and collaborative work
- Flexible Schedule
- Math skills from Basic-Algebra 2
- Training and mentoring
- Leadership experience
- Delegation
- Personal service experience
- Handling customer complaints
- Cash handling
- Flexible schedule
Accomplishments
- Supervised team of 10 staff members.
- Achieved customer satisfaction by completing ensuring customer experience with accuracy and efficiency.
Certification
- Certified Shift Manager, Mcdonald's - 2 Years
Languages
English
Native or Bilingual
Hmong
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteHybridRemoteImportant To Me
Career advancementHealthcare benefitsPaid time off401k matchPaid sick leaveFlexible work hoursWork-life balanceCompany CultureTimeline
Certified Shift Manager
McDonald's
10.2023 - Current
warehouse/packaging
Full Throttle Suspension
08.2021 - 01.2022
Stocker/Cap 1
Walmart
05.2019 - 07.2019
Waiter/Host
Yolo Sushi Bar and Karaoke
02.2017 - 09.2017
Team Leader
Del Taco
02.2014 - 10.2014
General Education Development -
Madera Adult High