Thomas Leeseberg
Braselton,GA
Summary
Driven professional with a proven track record at Tacg LLC, enhancing customer satisfaction through strategic improvements and keen data analysis. Skilled in sales techniques and customer engagement, adept at fostering relationships and driving results. Demonstrates exceptional problem-solving and communication abilities, contributing to significant performance improvements and positive customer interactions.
Overview
25
25
years of professional experience
Work History
Associate
Tacg LLC
07.2020 - 04.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Utilized customer feedback to improve product offerings.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
Laborer
Sautéed Mtn Resort
08.2018 - 03.2020
- Observed site safety rules to maximize protections for team members and equipment.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
Inside Sales Representative
East Coast Metal Distributors
08.2006 - 09.2016
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Used CRM software to maintain detailed contact logs and account records.
Instructor
UPS
08.1999 - 09.2005
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
Education
High School Graduate -
Clarkston Sr. High
Clarkston, MISkills
- Cash Handling
- Data Entry
- Workplace Safety
- Management Support
- Preparing reports
- Sales expertise
- Sales Techniques
- Courteous and Professional
- Research abilities
- Customer interaction
- Industry Trends
- Policy Implementation
- Customer Service
- Cross-Functional Teamwork
- Order Fulfillment
- New Hire Training
- Practice Management
- Issue Resolution
- Product Inspection
- Complex Problem-Solving
- Computer Skills
- Performance Improvement
- Record and File Management
- Shipment Processing
- Point of sale operation
- Product Merchandising
- Customer Engagement
- Decision-Making
- Oral communication
- Relationship Building
- Forklift Operation
- Attention to Detail
- Strategy Development
- Project Reporting
- Loss Prevention
- Customer service orientation
Timeline
Associate
Tacg LLC
07.2020 - 04.2024
Laborer
Sautéed Mtn Resort
08.2018 - 03.2020
Inside Sales Representative
East Coast Metal Distributors
08.2006 - 09.2016
Instructor
UPS
08.1999 - 09.2005
High School Graduate -
Clarkston Sr. High