Thomas Leighton
Huntingdon Valley,PA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Sales Representative
Lori Henry State Farm
06.2024 - Current
- Proactively identify and engage prospects via agency databases, driving a 15% increase in client acquisition since June
- Assess and qualify leads through direct referrals, lead databases, and cold calling
- Provide personalized insurance quotes and educate clients on the best coverage options
- Demonstrate advanced diagnostic sales techniques while delivering exceptional customer service
Sports Director
Jump Start Sports
05.2023 - 08.2023
- Led a team of 12 counselors, overseeing training and ensuring a high standard of performance
- Successfully coordinated daily sports and activities for 60+ campers at multiple sites through efficient scheduling and planning
- Developed strong relationships with parents, staff, and community organizations to foster a collaborative environment
- Improved camper satisfaction rates by optimizing the camp's activity structure and ensuring smooth daily operations
Assistant Manager
Joseph's Restaurant
05.2022 - 04.2023
- Managed guest relations, ensuring high satisfaction by addressing concerns and improving the overall dining experience
- Trained and mentored new servers in service standards, company policies, and best practices increasing staff efficiency
- Conducted weekly inventory audits for food, beverage, and supplies leading to a 10% reduction in waste and stock shortages
Server
Bridget's Modern Steakhouse
07.2017 - 08.2021
- Delivered exceptional customer service earning repeat business and positive feedback
- Memorized menu updates and provided detailed answers to customer inquiries about dietary restrictions and nutrition
- Collaborated with team members to ensure seamless communication and enhanced guest experiences
Foreman/Project Manager
Stucco Today
06.2018 - 11.2019
- Led a team of workers and subcontractors to complete projects on schedule and under budget, with a strong focus on safety and quality
- Ensured adherence to OSHA protocols, maintaining a clean safety record throughout multiple projects
- Effectively managed material procurement and logistics, minimizing delays and optimizing workflow
- Consistently communicated with both clients and management to provide updates and maintain transparency
Education
Bachelor of Science - Psychology Major, Marketing Minor
Thomas Jefferson University
Philadelphia, PA05-2024
Skills
- Sales & Client Relations: Lead generation, prospecting, sales diagnostics, client education
- Leadership: Team management, staff training, project coordination
- Customer Service: Conflict resolution, service standards, client satisfaction
- Organizational Skills: Scheduling, inventory management, resource allocation
- Technical Proficiencies: Microsoft Office Suite, CRM systems, Insurance quoting software
Certification
- Pennsylvania Property & Casualty License
Timeline
Licensed Sales Representative
Lori Henry State Farm
06.2024 - Current
Sports Director
Jump Start Sports
05.2023 - 08.2023
Assistant Manager
Joseph's Restaurant
05.2022 - 04.2023
Foreman/Project Manager
Stucco Today
06.2018 - 11.2019
Server
Bridget's Modern Steakhouse
07.2017 - 08.2021
Bachelor of Science - Psychology Major, Marketing Minor
Thomas Jefferson University