Thomas Lemieux
Oakland,ME
Summary
Dynamic business owner with a proven track record at Fantastic Plastic 3D Print Shop, excelling in customer relationship management and quality assurance. Skilled in driving sales development and enhancing team collaboration, I consistently delivered exceptional results, improving customer engagement and operational efficiency through innovative strategies and meticulous attention to detail.
Overview
26
26
years of professional experience
Work History
Business Owner
Fantastic Plastic 3d Print Shop
Oakland, ME
07.2022 - Current
- Managed daily operations of 3D print shop to ensure efficient service delivery.
- Developed customer relationships through personalized support and product recommendations.
- Oversaw inventory management, ensuring materials were stocked and organized effectively.
- Implemented quality control processes to maintain high standards in printed products.
- Established online presence through social media marketing strategies, increasing customer engagement.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively.
Sterilization Technician
Maine General Medical Center
Augusta, ME
01.2012 - 06.2022
- Operated sterilization equipment to ensure compliance with safety and health regulations.
- Assisted in preparing surgical instruments for sterilization processes, maintaining high standards of cleanliness.
- Monitored sterilization cycles and documented outcomes to ensure consistent quality control.
- Collaborated with healthcare staff to address sterilization needs and improve workflow efficiency.
- Conducted routine maintenance on sterilization machines to uphold operational readiness and reliability.
- Trained new team members on best practices for instrument handling and sterilization procedures.
- Implemented process improvements that enhanced turnaround times for sterile instrument availability.
- Ensured proper inventory management of sterile supplies, optimizing resource allocation within department operations.
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Reduced risks of infection by consistently maintaining a clean and sterile work environment.
- Ensured sterilization quality by meticulously following standard operating procedures and guidelines.
- Supported surgical teams with timely delivery of properly sterilized instruments required for various procedures.
- Conducted regular inventory checks, minimizing shortages and overstock situations in the department.
- Collaborated effectively with fellow team members to ensure efficient completion of daily tasks and responsibilities.
- Promoted workplace safety through active participation in training programs and implementation of recommended practices within the department.
- Streamlined workflow by organizing and prioritizing items for processing based on urgency and departmental needs.
- Wrapped trays, instrument packs, and sets.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Ordered and restocked supplies for decontamination and surgical areas.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Picked instruments and supplies for surgeries.
Desk Receptionist
Pat Jackson Septic Services
Belgrade, NE
03.2010 - 08.2011
- Greeted and assisted clients, providing exceptional customer service to enhance client satisfaction.
- Managed incoming calls, directing inquiries to appropriate departments for efficient communication flow.
- Scheduled appointments and coordinated service requests, ensuring optimal use of technicians' time.
- Maintained organized front desk area, creating a welcoming environment for visitors and clients.
- Processed payments and handled transactions accurately to ensure financial integrity of operations.
- Assisted in training new staff on front desk procedures and customer interaction protocols.
- Implemented filing system for client records, improving retrieval efficiency and documentation accuracy.
- Collaborated with team members to streamline reception processes, enhancing overall office productivity.
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
- Served as a reliable point of contact for both internal employees and external guests, fostering strong relationships across the board.
- Answered phone promptly and directed incoming calls to correct offices.
- Achieved accurate record-keeping through meticulous attention to detail during data entry and document management activities.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Associate
RadioShack
Augusta, ME
01.2009 - 08.2010
- Assisted customers with product selection and troubleshooting, enhancing overall satisfaction.
- Maintained knowledge of current promotions and sales trends to effectively engage customers.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to create visually appealing merchandise displays, increasing foot traffic.
- Handled customer inquiries and complaints with professionalism, resolving issues promptly.
- Participated in inventory management tasks, ensuring stock accuracy and availability for sales floor.
- Supported training of new associates on operational procedures and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Sales Associate
Walmart
Augusta, ME
01.2000 - 10.2008
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Collaborated with team members to achieve monthly sales targets.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with product selection and troubleshooting, enhancing overall satisfaction.
- Collaborated with team members to create visually appealing merchandise displays, increasing foot traffic.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Education
Bachelor of Arts - Fine Arts
University of Maine
Augusta, ME2009
High School Diploma -
Waterville Senior High
Waterville, ME2003
Skills
Customer relationship management
Customer service
Customer relations
Attention to detail
Driven and determined
Relationship building
Team collaboration and leadership
Performance improvement
Project management
Issue resolution
Professional networking
Quality assurance
Sales development
Negotiation and persuasion
Task delegation
Decision-making
Teamwork and collaboration
Goal setting
Sales strategies
Timeline
Business Owner
Fantastic Plastic 3d Print Shop
07.2022 - Current
Sterilization Technician
Maine General Medical Center
01.2012 - 06.2022
Desk Receptionist
Pat Jackson Septic Services
03.2010 - 08.2011
Sales Associate
RadioShack
01.2009 - 08.2010
Sales Associate
Walmart
01.2000 - 10.2008
Bachelor of Arts - Fine Arts
University of Maine
High School Diploma -
Waterville Senior High