Thomas Lenz
Denton,TX
Summary
Results-driven leader with expertise in managing, leading, and developing teams and projects within faced paced and heavily regulated industries. Proven track record in achieving operational excellence and adept at building and leading high-performance teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Group Center Manager
Biolife Plasma Services
Denton, TX
01.2021 - Current
- Provide strategic leadership for Plasma Center Group, emphasizing efficient operations, strong team collaboration and high customer service levels within plasma group.
- Support and collaborate with District and Regional leadership to ensure network collaboration and success.
- Managed Group recruiting and training processes, ensuring timely and accurate technical training for all employees.
- Conduct regular meetings, goal check-ins, and development plans for timely and accurate feedback. Administer year-end review processes and implement compensation changes.
- Supervise plasma facility operations, ensuring compliance with federal, state, local, and company regulations.
- Collaborate with senior leadership on facility audit processes for internal and external audits.
- Perform data analysis to enhance operational efficiency within the center.
- Resolve facility issues promptly and address information inquiries.
Green/Yellow Belt
Biolife Plasma Services
Denton, TX
07.2015 - Current
- Certified in Lean Green, Blue and Yellow belt OE initiatives
- Responsible for driving, managing, and continuously improving the culture of OE in the center.
- Accountable for effective communication of all OE activities with the center leadership team and Lean Managers.
Center Manager
Biolife Plasma Services
Denton, TX
09.2019 - 02.2021
- Provide strategic leadership for Plasma Center, emphasizing efficient operations, strong team collaboration and high customer service levels within plasma group.
- Managed center recruiting and training processes, ensuring timely and accurate technical training for all employees.
- Conduct regular meetings for timely and accurate feedback, goal check-ins, and development plans. Administer year-end review processes and implement compensation changes as needed.
- Supervise plasma facility operations, ensuring compliance with federal, state, local, and company regulations for product, employee, and donor safety.
- Manage facility audit processes, collaborating with senior leadership and the center management team.
- Perform analysis of operational data to enhance efficiency within the center.
- Maintain facility management, promptly resolving issues and handling information inquiries.
Assistant Manager
Biolife Plasma Services
Denton, TX
07.2015 - 08.2019
- Support Center Manager in achieving production and cost goals
- Maintain compliance with regulatory and quality requirements
- Forecast center production demands and create/manage staff schedules
- Analyze operational data and conduct root cause analysis for process improvements
- Facilitate new hire and internal interviews, participate in staff selection
- Manage talent development through training, coaching, and mentorship
- Foster teamwork and motivation among staff for collaborative success
- Ensure high levels of customer service and satisfaction to meet donor expectations.
Center Supervisor
BioLife Plasma Services
Denton, TX
01.2013 - 06.2015
- Effectively managed all daily production operations.
- Motivated employees to meet performance goals while ensuring regulatory and quality standards compliance
- Managed talent development through training, coaching, and mentorship
- Addressed employee and donor concerns promptly
- Supported daily operations alongside Center Manager and Assistant Managers
- Ensured happy, safe, and efficient plasma donation for donors
- Aurora SME: Certified Aurora Technician, overseeing and developing center Aurora Technicians and machine maintenance schedules.
Plasma Technician - Master Plasma Technician
Biolife Plasma Services
Denton, TX
12.2010 - 01.2013
- Trained in Medical Screening, Phlebtomy, Sample Processing and Warehouse
- Certified Technical Trainer for all production areas
- oversaw daily operations from between one and four productions areas each day
Assistant Manager
Blockbuster Video
Lake Dallas, TX
02.2007 - 12.2010
- Customer Experience Manager
- Implement sales processes for training, communication, and progress tracking. Ensure sales team met weekly and monthly strategic sales goals. Manage inventory controls, merchandising, cash controls, and customer issue resolution
- Ensure store compliance with marketing programs, timely product display, and cleanliness
- Order production supplies and create weekly staff schedules for two stores
- Screen and administratively process employee applicants, handling new employee onboarding.
Education
High School Diploma -
Lakeview Centennial High School
Denton, TX05-2006
Some College (No Degree) -
University of North Texas
Denton, TXSkills
- Change Management
- Staff Leadership
- Business Development
- Operations Management
- Performance Improvement
- Team Leadership
- Teamwork and Collaboration
- Strategic Planning
Certification
- Lean Green Belt Cert
- Blue Belt Cert
- Yellow Belt Cert
- Autopheresis-C Technician
- Aurora Technication
References
References available upon request.
Timeline
Group Center Manager
Biolife Plasma Services
01.2021 - Current
Center Manager
Biolife Plasma Services
09.2019 - 02.2021
Green/Yellow Belt
Biolife Plasma Services
07.2015 - Current
Assistant Manager
Biolife Plasma Services
07.2015 - 08.2019
Center Supervisor
BioLife Plasma Services
01.2013 - 06.2015
Plasma Technician - Master Plasma Technician
Biolife Plasma Services
12.2010 - 01.2013
Assistant Manager
Blockbuster Video
02.2007 - 12.2010
High School Diploma -
Lakeview Centennial High School
Some College (No Degree) -
University of North Texas
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