Thomas Leo
Woodridge,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
State Of Oklahoma Unemployment Board
04.2020 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Project Manager
Christopher Glass
08.2018 - 11.2018
- Ran day to day operations of subcontractors at Hines Hospital.
- Monitored project performance to identify areas of improvement and make adjustments.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented strategic project plans to meet business objectives.
Customer Service Representative
Consolidated Fleet
02.2018 - 08.2018
- Represented two regions of International Harvester Trucking Dealers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
Car Salesman
Elmhurst Honda
01.2017 - 02.2018
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Completed registration paperwork and sales documentation.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Manager
The Great Escape
11.1997 - 11.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Skills
- Order Fulfillment
- Senior Leadership Support
- Active Listening
- Sales Expertise
- Account Management
- Staff Training
Timeline
Customer Service Representative
State Of Oklahoma Unemployment Board
04.2020 - 08.2020
Project Manager
Christopher Glass
08.2018 - 11.2018
Customer Service Representative
Consolidated Fleet
02.2018 - 08.2018
Car Salesman
Elmhurst Honda
01.2017 - 02.2018
Sales Manager
The Great Escape
11.1997 - 11.2016
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