Transport patients to different tests in the hospital
Assist patients with mobility devices, including wheelchairs, stretchers, and hospital beds, adhering to proper lifting techniques and safety protocols
Maintain a compassionate and professional demeanor to provide emotional support and reassurance to patients
Customer Service
Kohl's
10.2019 - 04.2020
Communicated with clients to help service inquiries regarding products, orders, billing, and returns
Resolving customer complaints and issues in a timely manner
Building positive customer relationships through friendly and professional interactions
Sales Associate
Kohl's
07.2019 - 10.2019
Sold products to customers while providing good services and interactions
One of 3 other employees to sell the most products in a single month
Adapted to a fast-paced retail environment, balancing multiple tasks while maintaining high levels of customer satisfaction
Warehouse Worker
Phantom Fireworks
06.2018 - 08.2018
Loaded, unloaded, and moved material to and from storage and production areas.
Consistently lifted materials weighing as much as 70 pounds.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Bachelor of Science - Business Administration, Management, Marketing
Youngstown State University
Youngstown, Ohio
12.2025
Skills
Patient communication
Strong customer service
Problem-solving skills
Packaging and labeling
Accomplishments
President's List, 2
Dean's List, 6
Coursework
Managing Individuals in Organizations, Marketing Concepts and Practice
Timeline
Patient Transporter
Saint Elizabeth Youngstown Hospital
06.2021 - Current
Customer Service
Kohl's
10.2019 - 04.2020
Sales Associate
Kohl's
07.2019 - 10.2019
Warehouse Worker
Phantom Fireworks
06.2018 - 08.2018
Bachelor of Science - Business Administration, Management, Marketing
RN Case Manager, IRF PPS Certified at Mercy Health St. Elizabeth Youngstown HospitalRN Case Manager, IRF PPS Certified at Mercy Health St. Elizabeth Youngstown Hospital