Thomas Lin

● Increased year-over-year sales within assigned accounts by 25% through strategic account development, proactive relationship management, and targeted sales initiatives.

● Doubled authorized retail locations in territory, expanding market presence and increasing customer reach.

● Leveraged Chinese language proficiency and cultural knowledge to identify and develop sales opportunities within Asian community, expanding customer base.

● Grew my territory of authorized T-Mobile and Ultra Mobile retailers from 20 authorized locations to over 150 locations, representing over 650% growth in authorized locations during my tenure.

● Introduced and drove adoption of the Paymaster payment portal by promoting its features and ensuring effective usage, generating tens of thousands of dollars in monthly revenue.

● Resolved complex technical and operational issues while fostering strong, professional relationships with authorized retailers to ensure customer satisfaction and business continuity.

● Achieved the agency’s highest-premium life insurance sale by leveraging consultative sales strategies, needs-based solutions, and strong client relationship management.

● Developed customized quotes, proposals, and bundled solutions aligned with customer needs to drive sales and maximize customer value.

● De-escalated customer concerns throughout the claims process and developed proactive action plans to expedite claim resolution while maintaining customer satisfaction.