Thomas Lin
Sugar Land,TX
Summary
Results-oriented proficient in developing annual and multi-year work plans and strategies to achieve them. Resolves complex business issues with established management practices and processes. Specializing in operations and dedicated to maximizing results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Facilities Manager
Panda Restaurant Group, Inc., Panda Express
Houston, TX
12.2013 - Current
- Coordinated with external vendors for repairs, renovations and other projects related to facilities management.
- Directed the development of emergency response plans for natural disasters or other emergencies impacting facility operations.
- Oversaw the installation, repair and maintenance of equipment such as HVAC systems and elevators.
- Identified facility infrastructure replacement and enhancements and developed budgets.
- Collaborated with management team to identify and procure equipment and tools to increase safety and productivity.
Area Coach of Operations
Panda Express Restaurant Group
Houston, TX
07.2007 - 12.2013
- Created and maintained a positive work environment in order to motivate staff members to reach their goals.
- Monitored daily operations of stores within the assigned area to ensure compliance with company policies and procedures.
- Assisted with hiring, training, scheduling, and coaching of employees within the assigned area.
- Analyzed sales trends across stores within the designated region in order to identify areas of opportunity for increased profitability.
- Provided guidance and support to team members in order to improve performance, morale, and productivity.
AM/GM/TL
Panda Restaurant Group, Inc., Panda Express
Arlington, TX
10.2004 - 07.2007
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
- Trained employees on duties, policies and procedures.
- Monitored employee performance, providing feedback on progress towards desired outcomes.
- Supervised employees through planning, assignments, and direction.
- Recruited, interviewed and hired qualified staff for open positions.
Associate
Panda Restaurant Group, Inc., Panda Express
Euless, TX
08.2004 - 10.2004
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Built relationships with customers by providing friendly customer service.
Accounting Bookkeeper
Umi/China Emperor
Austin, TX
10.2003 - 07.2004
- Conducted monthly reconciliation of bank statements.
- Reviewed customer account information for accuracy and completeness.
- Performed daily data entry tasks related to accounts payable and receivable activities.
- Processed accounts receivable invoices, payments, and refunds.
- Inputted journal entries into accounting software system.
Finance Intern
A.G. Edwards & Sons
Austin, TX
05.2003 - 08.2003
- Prepared balance sheets, income statements, cash flow statements according to Generally Accepted Accounting Principles.
- Assisted in the preparation of audit documents, such as reconciliations and journal entries.
- Received and posted payments to loan accounts.
- Processed financial aid documents and completed basic verification of information.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Manager
China Dynasty Chinese Restaurant
De Soto, TX
10.1997 - 05.2003
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
Education
Bachelor of Arts - Economics
University of Texas At Austin
Austin, TX12-2004
Skills
- Emergency Preparedness
- Workplace Safety
- Asset Management
- Building Maintenance
- Staff Development
- Operational efficiency and safety
- Cost-reduction methods
Languages
Chinese (Mandarin)
Professional
Spanish
Elementary
Certification
- CRFP
- 7 Habits of highly effective People
Accomplishments
- FM of the year
- Team Player
- Associate of the Quarter
- Financial High Achiever
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Career advancementCompany CulturePersonal development programsWork-life balanceStock Options / Equity / Profit Sharing401k matchHealthcare benefitsTimeline
Senior Facilities Manager
Panda Restaurant Group, Inc., Panda Express
12.2013 - Current
Area Coach of Operations
Panda Express Restaurant Group
07.2007 - 12.2013
AM/GM/TL
Panda Restaurant Group, Inc., Panda Express
10.2004 - 07.2007
Associate
Panda Restaurant Group, Inc., Panda Express
08.2004 - 10.2004
Accounting Bookkeeper
Umi/China Emperor
10.2003 - 07.2004
Finance Intern
A.G. Edwards & Sons
05.2003 - 08.2003
Assistant Manager
China Dynasty Chinese Restaurant
10.1997 - 05.2003
Bachelor of Arts - Economics
University of Texas At Austin
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