Summary
Overview
Work History
Education
Skills
Timeline
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Thomas L. O'NEIL

Arnold,MD

Summary

Motivated and detail-oriented professional transitioning from customer service to IT, bringing over 15 years of experience in data management and troubleshooting. Demonstrates strong problem-solving abilities and exceptional communication skills, complemented by a passion for technology. Currently pursuing CompTIA Security + certification, with the goal of contributing a customer-centric approach and technical expertise to an IT team. Committed to ongoing learning and growth within the IT field.

Overview

15
15
years of professional experience

Work History

Mortgage Consultant

1st Financial Inc LLC
Baltimore, MD
05.2022 - Current
  • Utilized data analysis tools to evaluate financial and credit status, assessing risk, and determining loan feasibility.
  • Configured computers, laptops, printers, and other peripherals for remote work.
  • Troubleshot network connectivity issues for both wired and wireless connections.
  • Conducted regular system maintenance and updates to prevent potential issues.
  • Ensured compliance with security policies and procedures to protect sensitive information.
  • Managed and maintained accurate records in company databases, ensuring data integrity and compliance.

Mortgage Consultant

NewRez
Columbia, MD
05.2020 - 04.2022
  • Compiled applications and paperwork, and double-checked for accuracy.
  • Followed up on leads for refinance loans, gathered all applications, and necessary paperwork to qualify applicants from origination to close.
  • Updated client account information and records in company databases.
  • Informed customers of application deadlines, approvals, and denials.
  • Set up equipment for use, performing or properly installing cables, operating systems, or software.
  • Assisted in troubleshooting network problems and monitored system performance.

Front of House Manager

Yellow Fin Steak & Fish House
Edgewater, Arnold, MD
01.2010 - 04.2020
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations
  • Reduced restaurant’s annual food and labor cost by 8% through proper budgeting, scheduling and management of inventory
  • Oversaw employee recruiting, hiring, performance management and discipline
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures
  • Supervised activities of dining room staff to maintain service levels and support guest needs

Education

Computer Science -

Anne Arundel Community College
Arnold, MD
05.2026

Skills

  • Technical Troubleshooting
  • Financial analysis
  • Data Management
  • Computer Proficiency
  • Microsoft Office
  • Customer service
  • Training and Development
  • Strong verbal and written communication
  • Attention to detail
  • Python/SQL
  • Business Operations
  • Analytical thinking

Timeline

Mortgage Consultant

1st Financial Inc LLC
05.2022 - Current

Mortgage Consultant

NewRez
05.2020 - 04.2022

Front of House Manager

Yellow Fin Steak & Fish House
01.2010 - 04.2020

Computer Science -

Anne Arundel Community College

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Thomas L. O'NEIL