Summary
Overview
Work History
Education
Skills
Timeline
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THOMAS LUCE

Sugarcreek,TX

Summary

Dynamic flight attendant with United Airlines, recognized for exceptional customer service and adaptability in high-pressure situations. Leveraged strong problem-solving skills to enhance passenger satisfaction and safety, consistently achieving high performance ratings. Proven ability to foster teamwork and maintain a professional demeanor, contributing to a seamless travel experience for all.

Overview

33
33
years of professional experience

Work History

Flight Attendant

United Airlines
11.1991 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Ensured safety and comfort of customers onboard aircraft.

Basketball Referee

Fort Bend Basketball Officials Association
09.2003 - 03.2021
  • Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
  • Contributed to a positive game environment by maintaining a professional demeanor and interacting respectfully with players, coaches, and spectators.
  • Improved game fairness by accurately enforcing basketball rules and regulations.
  • Expanded knowledge of official rules by participating in ongoing training sessions and workshops.
  • Assisted in the development of younger referees through mentoring initiatives within local leagues or associations.
  • Strengthened relationships with fellow referees by collaborating effectively in officiating teams.
  • Handled high-stress situations using superior calming techniques with basketball fans.
  • Enforced rule expectations with pre-game conversations with teams.

Basketball Referee

San Gabriel Valley Basketball Official Association
05.1996 - 03.2003
  • Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
  • Contributed to a positive game environment by maintaining a professional demeanor and interacting respectfully with players, coaches, and spectators.
  • Improved game fairness by accurately enforcing basketball rules and regulations.
  • Expanded knowledge of official rules by participating in ongoing training sessions and workshops.
  • Assisted in the development of younger referees through mentoring initiatives within local leagues or associations.

High School Coach

Mark Keppel High School
10.1996 - 03.1999
  • Improved team performance by implementing effective training programs and strategies.
  • Enhanced player teamwork by organizing group activities and fostering a supportive team environment.
  • Established strong relationships with parents, staff, and community members for improved collaboration in support of the athletic program.
  • Served as a mentor to student-athletes both on and off the field, providing guidance on personal challenges they faced during their high school years.
  • Developed athletes'' skills through tailored coaching sessions, resulting in increased individual achievements.
  • Encouraged open communication between players, parents, coaching staff, leading to smooth conflict resolution when needed.
  • Promoted sportsmanship, character development, and academic excellence among team members, leading to well-rounded athletes.
  • Regularly attended professional development workshops and conferences to stay current on best practices in coaching and athletic development.
  • Led teams to multiple championships by instilling discipline, setting high expectations, and utilizing motivational techniques.
  • Implemented innovative game strategies, resulting in higher win percentages for teams coached.

Education

No Degree - Airframe And Powerplant

Rice Aviation
Hobby Airport Houston, Tx
01-1990

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Reliability and punctuality
  • Hospitality service expertise
  • Food and beverage service
  • Time management
  • Professional appearance
  • Safety procedures
  • Cultural awareness
  • Problem-solving
  • Company policy adherence
  • Calm under pressure
  • Business class service
  • Regulatory compliance
  • Food and beverage preparation
  • Brand promotion
  • Teamwork and cooperation
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Adaptability and flexibility
  • Physical stamina

Timeline

Basketball Referee

Fort Bend Basketball Officials Association
09.2003 - 03.2021

High School Coach

Mark Keppel High School
10.1996 - 03.1999

Basketball Referee

San Gabriel Valley Basketball Official Association
05.1996 - 03.2003

Flight Attendant

United Airlines
11.1991 - Current

No Degree - Airframe And Powerplant

Rice Aviation

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THOMAS LUCE