Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Thomas Lynch

Swartz Creek

Summary

Goal-driven Assistant Sales Manager with success in leading effective sales teams. Skilled in developing strategic plans that increase customer engagement and overall sales. Strengths include team leadership, relationship building, and negotiation skills. Previous work led to improved sales processes, increased team productivity, and heightened customer satisfaction levels. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

9
9
years of professional experience

Work History

Sales Associate

Randy Wise of Durand
Durand
08.2024 - Current
  • Greeted customers to foster positive relationships and discuss vehicle options.
  • Identified customer needs through active listening and tailored recommendations.
  • Conducted follow-up calls post-sale to ensure satisfaction with purchases.
  • Provided test drives to showcase vehicle performance, features, and benefits.
  • Assisted customers in completing purchase paperwork efficiently.
  • Maintained organized inventory display and clean work area on showroom floor.
  • Checked vehicles at delivery for damage and completed final preparations.
  • Consistently exceeded sales quotas by pursuing and closing new business.

Sales Associate

Tony Serra Highland Nissan
Highland
11.2023 - 08.2024
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Handled customer complaints in a professional manner.
  • Provided test drives to demonstrate vehicle performance, features, and benefits.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Responded to inquiries from potential customers via email and telephone.
  • Managed sales negotiations and financing options.
  • Described merchandise and explained use, operation and care.
  • Greeted customers to determine wants or needs.

Assistant Sales Manager

Lasco Group Of Dealers
Fenton
06.2018 - 02.2023
  • Provided leadership on special projects as needed to drive business growth objectives.
  • Resolved escalated customer inquiries or complaints in a timely manner.
  • Negotiated customer contracts and maintained relationships with existing clients.
  • Cultivated strong relationships with key decision makers within target markets.
  • Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Conducted weekly and monthly meetings to review progress against goals and objectives.
  • Managed a team of sales representatives by providing guidance, training, and support.
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Developed and encouraged sales and promotional team members.
  • Participated in trade shows and sales events to promote company products and services.
  • Facilitated communication between the sales team and other departments to ensure customer satisfaction.

Automobile Sales Associate

Grand Blanc Nissan
Grand Blanc
04.2016 - 06.2017
  • Demonstrated vehicle features and explained benefits of each model.
  • Entered customer data into computer system for record keeping purposes.
  • Followed-up with customers after purchase to ensure satisfaction and resolve any issues that may arise.
  • Collaborated with finance department staff to secure approval for customer loan applications.
  • Organized dealership showroom displays according to manufacturer guidelines.
  • Adhered to company policies regarding pricing, discounting, trade-ins and financing options.
  • Arranged test drives for interested clients.
  • Developed relationships with customers to promote repeat business opportunities.
  • Assisted customers in selecting appropriate vehicles based on their needs and preferences.
  • Greeted customers, answered inquiries and provided information on available vehicles.
  • Attended training sessions to remain up-to-date on new product lines and industry trends.
  • Consistently exceeded quotas by pursuing and closing sales.

Education

General Studies

Mott College
Flint, MI

Business

Baker College
Flint, MI

Some College (No Degree) -

International Seminary

Skills

  • Customer service
  • Sales negotiations
  • Inventory management
  • Lead generation
  • Product knowledge
  • Relationship building
  • Customer relationship management
  • Team leadership
  • Conflict resolution
  • Training development
  • Time management
  • Sales presentations
  • Team building and development
  • Sales team supervision
  • Effective selling strategies
  • Lead qualification
  • Performance improvement
  • Closing strategies
  • Complex negotiation
  • CRM software proficiency
  • Lead development
  • Product demonstration
  • Strategic planning
  • Active listening

Affiliations

  • Theological Studies
  • Family Oriented

References

References available upon request.

Timeline

Sales Associate

Randy Wise of Durand
08.2024 - Current

Sales Associate

Tony Serra Highland Nissan
11.2023 - 08.2024

Assistant Sales Manager

Lasco Group Of Dealers
06.2018 - 02.2023

Automobile Sales Associate

Grand Blanc Nissan
04.2016 - 06.2017

General Studies

Mott College

Business

Baker College

Some College (No Degree) -

International Seminary

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