Thomas Lynch
Twin Falls,ID
Summary
Proven Account Manager at Nalco Water, adept in business development and customer relationship management, elevated sales by ~25% in 2024. With over a decade of technical expertise in Food and Beverage plants and a knack for leadership, I excel in fostering long-term client partnerships and mentoring teams for success. Over the last ten years, I have developing strategies to expand market share, optimize processes, and maximize customer satisfaction. Furthermore, I have demonstrated the ability to analyze complex data, identify trends, and recommend solutions to increase efficiency.
Overview
15
15
years of professional experience
Work History
Account Manager
Nalco Water
Twin Falls, ID
04.2023 - Current
- Manage sales pipeline to drive new business opportunities and sales growth in the Food and Beverage Industry
- Increased sales by ~25% in 2024
- Double – Double year 2024
- Currently managing $1.7 million in account business
- 10+ years of technical and industrial knowledge working with boilers, cooling towers, and wastewater treatment
- Trained Reps and have worked with various others in their development
- Served as Safety Champion and helped cultivate a safety culture
- Served as Regional Safety Champ
- Collaborated with cross-functional teams such as marketing, sales, operations and finance to meet customer needs
- Monitored and reported on key performance indicators to ensure efficient operations
- Built and established strong relationships with customers, enabling long-term partnerships
- Analyzed sales data to identify trends, opportunities and risks
District Representative III
Nalco Water
Twin Falls, ID
03.2022 - 04.2023
- Identified areas of improvement within the district's operations processes and recommended solutions accordingly.
- Provided technical support for customers in assigned territory through phone calls, emails, and online chat services.
- Trained new sales representatives on customer service best practices, product knowledge, and sales techniques.
- Built and maintained pipeline that supported monthly, quarterly and annual goals.
- Developed strong relationships with clients to grow business networks.
- Stayed current on customer trends and requirements.
District Representative II
Nalco Water
Twin Falls, ID
10.2018 - 03.2021
- Managed daily activities related to account management such as responding promptly to customer inquiries or complaints.
- Negotiated contracts with vendors to obtain optimal pricing for products sold in assigned district.
- Provided technical support for customers in assigned territory through phone calls, emails, and online chat services.
- Maintained up-to-date records of all sales activities including customer visits, presentations, contacts made.
- Generated weekly reports detailing progress against established goals set by upper management.
Account Manager
WATERTECH, Inc
Twin Falls, ID
08.2014 - 08.2018
- Manage sales pipeline to drive new business opportunities
- Responsible for the development and presentation of sales proposals to key individuals and stakeholders
- Met sales goals for first 4 years, and exceeding sales quota determined by company
- Increase sales by 12% for 2018
- 4+ years of technical and industrial knowledge working with boilers, cooling towers, and wastewater treatment plants
- Obtain orders by upselling, and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales opportunities
- 4+ years of hands on experience in working in the largest yogurt plant in the country
- Experienced in working directly with mechanical companies and new construction jobs
- First line of communication in determining and resolving technical questions and sales opportunities
- Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management and account stakeholders
- Communicate with management by submitting activity and result reports; such as daily call reports, weekly calendaring plans, and weekly, monthly, quarterly, and annual territory analysis
- Managed a portfolio of accounts by providing timely support and guidance.
Sales Operations Manager
Westgate Resorts
Park City, UT
01.2014 - 08.2014
Marketing Representative
Westgate Resorts
Park City, UT
08.2013 - 01.2014
Admissions Representative
Eagle Gate College
Salt Lake City, UT
01.2012 - 06.2013
Licensed Insurance Agent
Farmers Insurance
Salt Lake City, UT
08.2010 - 01.2013
Education
Master of Science - Exercise and Sport Science
University of Utah
Salt Lake City, UT12.2010
Assistant Clinical Instructor - undefined
University of Utah
Salt Lake City, UT12.2010
Skills
- Business Development
- Account Management
- Revenue growth
- Cold Calling
- Leadership
- Account Service Tracking
- Problem Resolution
- Client Relations
- Financial Management
- Proposals
- Mentoring
- B2B
- Customer relationship management (CRM)
- Strategic planning
- Customer Service
- Sales techniques
- Goal setting
- Pricing Strategies
- Needs Assessment
- Marketing
- Staff Training
Timeline
Account Manager
Nalco Water
04.2023 - Current
District Representative III
Nalco Water
03.2022 - 04.2023
District Representative II
Nalco Water
10.2018 - 03.2021
Account Manager
WATERTECH, Inc
08.2014 - 08.2018
Sales Operations Manager
Westgate Resorts
01.2014 - 08.2014
Marketing Representative
Westgate Resorts
08.2013 - 01.2014
Admissions Representative
Eagle Gate College
01.2012 - 06.2013
Licensed Insurance Agent
Farmers Insurance
08.2010 - 01.2013
Assistant Clinical Instructor - undefined
University of Utah
Master of Science - Exercise and Sport Science
University of Utah