Thomas Lynch
Twin Falls,ID
Summary
Proven Account Manager at Nalco Water, adept in business development and customer relationship management, elevated sales by ~25% in 2024. With over a decade of technical expertise in Food and Beverage plants and a knack for leadership, I excel in fostering long-term client partnerships and mentoring teams for success. Over the last ten years, I have developing strategies to expand market share, optimize processes, and maximize customer satisfaction. Furthermore, I have demonstrated the ability to analyze complex data, identify trends, and recommend solutions to increase efficiency.
Overview
15
15
years of professional experience
Work History
Account Manager
Nalco Water
04.2023 - Current
- Manage sales pipeline to drive new business opportunities and sales growth in the Food and Beverage Industry
- Increased sales by ~25% in 2024
- Double – Double year 2024
- Currently managing $1.7 million in account business
- 10+ years of technical and industrial knowledge working with boilers, cooling towers, and wastewater treatment
- Trained Reps and have worked with various others in their development
- Served as Safety Champion and helped cultivate a safety culture
- Served as Regional Safety Champ
- Collaborated with cross-functional teams such as marketing, sales, operations and finance to meet customer needs
- Monitored and reported on key performance indicators to ensure efficient operations
- Built and established strong relationships with customers, enabling long-term partnerships
- Analyzed sales data to identify trends, opportunities and risks
District Representative III
Nalco Water
03.2022 - 04.2023
- Identified areas of improvement within the district's operations processes and recommended solutions accordingly.
- Provided technical support for customers in assigned territory through phone calls, emails, and online chat services.
- Trained new sales representatives on customer service best practices, product knowledge, and sales techniques.
- Built and maintained pipeline that supported monthly, quarterly and annual goals.
- Developed strong relationships with clients to grow business networks.
- Stayed current on customer trends and requirements.
District Representative II
Nalco Water
10.2018 - 03.2021
- Managed daily activities related to account management such as responding promptly to customer inquiries or complaints.
- Negotiated contracts with vendors to obtain optimal pricing for products sold in assigned district.
- Provided technical support for customers in assigned territory through phone calls, emails, and online chat services.
- Maintained up-to-date records of all sales activities including customer visits, presentations, contacts made.
- Generated weekly reports detailing progress against established goals set by upper management.
Account Manager
WATERTECH, Inc
08.2014 - 08.2018
- Manage sales pipeline to drive new business opportunities
- Responsible for the development and presentation of sales proposals to key individuals and stakeholders
- Met sales goals for first 4 years, and exceeding sales quota determined by company
- Increase sales by 12% for 2018
- 4+ years of technical and industrial knowledge working with boilers, cooling towers, and wastewater treatment plants
- Obtain orders by upselling, and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales opportunities
- 4+ years of hands on experience in working in the largest yogurt plant in the country
- Experienced in working directly with mechanical companies and new construction jobs
- First line of communication in determining and resolving technical questions and sales opportunities
- Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management and account stakeholders
- Communicate with management by submitting activity and result reports; such as daily call reports, weekly calendaring plans, and weekly, monthly, quarterly, and annual territory analysis
- Managed a portfolio of accounts by providing timely support and guidance.
Sales Operations Manager
Westgate Resorts
01.2014 - 08.2014
Marketing Representative
Westgate Resorts
08.2013 - 01.2014
Admissions Representative
Eagle Gate College
01.2012 - 06.2013
Licensed Insurance Agent
Farmers Insurance
08.2010 - 01.2013
Education
Master of Science - Exercise and Sport Science
University of Utah
Salt Lake City, UT12.2010
Assistant Clinical Instructor - undefined
University of Utah
Salt Lake City, UT12.2010
Skills
- Business Development
- Account Management
- Revenue growth
- Cold Calling
- Leadership
- Account Service Tracking
- Problem Resolution
- Client Relations
- Financial Management
- Proposals
- Mentoring
- B2B
- Customer relationship management (CRM)
- Strategic planning
- Customer Service
- Sales techniques
- Goal setting
- Pricing Strategies
- Needs Assessment
- Marketing
- Staff Training
Timeline
Account Manager
Nalco Water
04.2023 - Current
District Representative III
Nalco Water
03.2022 - 04.2023
District Representative II
Nalco Water
10.2018 - 03.2021
Account Manager
WATERTECH, Inc
08.2014 - 08.2018
Sales Operations Manager
Westgate Resorts
01.2014 - 08.2014
Marketing Representative
Westgate Resorts
08.2013 - 01.2014
Admissions Representative
Eagle Gate College
01.2012 - 06.2013
Licensed Insurance Agent
Farmers Insurance
08.2010 - 01.2013
Assistant Clinical Instructor - undefined
University of Utah
Master of Science - Exercise and Sport Science
University of Utah
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