Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Madal

Medina,OH

Summary

Dynamic professional with a proven track record at Prusak Precision Construction, excelling in quality assessments and operational excellence. Recognized for leadership and coaching abilities, I enhance customer satisfaction through effective communication and problem-solving in fast-paced environments. Skilled in retail assessments and cash handling, I consistently deliver results that exceed expectations. Quality assurance professional prepared to deliver impactful results. Strong background in identifying and addressing quality issues with keen analytical skills and attention to detail. Valued team collaborator known for adaptability and reliability in changing environments. Expertise in quality control processes, data analysis, and problem-solving, coupled with proactive approach to continuous improvement.

Overview

2026
2026
years of professional experience

Work History

Quality Assessor

Prusak Precision Construction
2024 - Current
  • - Preformed high-detail finishing and repair services for retail fixtures and displays.
  • -Conducted in-store assessments for maintenance needs, working closely with store staff and vendors.
  • -Maintained professionalism while working on active retail floors, balancing efficiency with customer experience.

Dispatcher

Kiwi Transport
2022 - 2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 10 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Lead Technician

Prusak's Precision Construction
2020 - 2022
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Lead Driver

Blue Men Moving
2015 - 2020
  • Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
  • Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
  • Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
  • Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.

Front Desk / Cashier

AMF Bowling
2013 - 2014
  • Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
  • Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
  • Assisted in resolving guest complaints and concerns, ensuring a high level of satisfaction with their stay.
  • Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.

Cashier

Old Navy
2012 - 2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Dishwasher

Samoskies Pizza
2011 - 2012
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Education

High School Diploma -

Cloverleaf High School
Seville, OH
05.2015

Skills

  • Leadership qualities
  • Operational excellence
  • Coaching and mentoring
  • Customer focus
  • Customer Service & Communication
  • Point-of-Sale (POS) Systems
  • Cash Handling & Transactions
  • Problem Solving in Fast-Paced Settings
  • Retail Store Assessments & Repair Knowledge
  • Time Management & Reliability

Timeline

Quality Assessor

Prusak Precision Construction
2024 - Current

Dispatcher

Kiwi Transport
2022 - 2024

Lead Technician

Prusak's Precision Construction
2020 - 2022

Lead Driver

Blue Men Moving
2015 - 2020

Front Desk / Cashier

AMF Bowling
2013 - 2014

Cashier

Old Navy
2012 - 2013

Dishwasher

Samoskies Pizza
2011 - 2012

High School Diploma -

Cloverleaf High School

Similar Profiles

CREATE PROFILE