Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Thomas Madaras

Temple,TX

Summary

Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Skilled in maximizing company compliance with applicable laws and standards. Knowledgeable about internal controls, process evaluations and procedural reviews.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Solutions Engineer

INTRAWAY
01.2022 - 04.2023
  • Developed and directed software system testing and validation procedures
  • Worked with cross-functional teams to communicate project requirements and proposals
  • Examined user needs and software requirements to estimate design feasibility and budget constraints
  • Analyzed and interpreted complex technical documents and data models.
  • Provided technical expertise in the design and implementation of customized software applications

Director Solutions Engineering

CLOUDSMARTZ
01.2020 - 01.2022
  • Innovated within R&D efforts, worked alongside senior leadership team, and helped drive new ideas through development
  • Performed hands-on technical analysis, software & process design, & architecture development for Customers
  • Managed aspects of customer experience to drive new opportunities for revenue growth
  • DevOps, security, and vulnerability assessments
  • Worked with cross-functional teams to communicate project requirements and proposals
  • Analyzed and interpreted complex technical documents and data models
  • Examined user needs and software requirements to estimate design feasibility and budget constraints
  • Wrote business and technical specification documents, clearly conveying complex analysis and solutions
  • Analyzed cybersecurity metrics and provided recommendations to eliminate vulnerabilities
  • Monitored full software lifecycles to meet project specifications and deadlines
  • Built out of service delivery solution for SDWAN and SASE services.

Solutions Engineer

MASERGY
01.2019 - 01.2020
  • Multinational private network and internet provider
  • Supported West Coast sales as well as West and Central region channel partners
  • Focused on creating strategic enterprise technology solutions, designing solutions and initiatives supporting and enabling digital transformation, as well as ongoing technology infrastructure support and establishing key stakeholder relationships
  • Supported 4 account managers on solution design, customer presentation, and Sub-agent training and support
  • Trained, Educated, and supported Channel partners in the Central and West Coast region with product education covering SD-WAN, SASE, Security, and Voice solutions.
  • Developed effective solutions through close collaboration with cross-functional teams
  • Provided technical expertise in the design and implementation of customized software applications
  • Assisted sales teams with product demonstrations, ultimately helping secure new business deals
  • Spearheaded automation initiatives to optimize workflows and increase overall productivity

Senior Sales Engineer

SPRINT Corporation
01.2015 - 01.2018
  • Directed 10-person network sales development team, created strategic enterprise technology solutions, designed initiatives for ongoing technology infrastructure support and established key stakeholder relationships
  • Designed SIP and cloud-based network solutions, inclusive of primary and backup sites
  • Interconnected cloud-based customer networks to AWS and Azure.

Senior Sales Engineer

Level 3 communications
01.2011 - 01.2015
  • Developed global sales support and materials including live and streaming media, e-commerce and static content
  • Led customer cloud-based network design and deployment, connected to AWS, Azure and global layer two-network systems
  • Presented LYNC SIP design and implemented solution for several enterprise organizations
  • Created 20 site SIP network solution, directed 120 node MPLS network design and 20 diverse 10 GigE waves throughout North America and EU.

Sales Engineering Manager

twtelecom
01.2009 - 01.2011
  • Managed sales engineering eight-person team, and supported three South Central Texas markets, providing internal / external customer service and technical training
  • Boosted sales close rate 10% in six months by developing and facilitating role specific training
  • Led and coached high performance sales engineering teams on all aspects of position
  • Developed performance management goals and provided performance-driving feedback.

Chief Network Engineer

ERF Wireless
01.2007 - 01.2009
  • Delivered client network design and engineering support for three business divisions
  • Collaborated cross-functionally with engineering and consistently communicated with C-level leadership
  • Managed support team
  • Integrated five WISP networks, included infrastructure VoIP and video over WISP network
  • Designed and executed strategic solutions, included triple play fiber strategy, 300 user WISP network slashing $25K in capital, and innovative Mitel VOIP and WISP network solution establishing $2.3M portfolio.

Pre/Post Sales - Senior Project Engineer

SKYPORT INTERNATIONAL
01.2003 - 01.2007
  • Facilitated pricing and procurement for all assets related to customer projects and network upgrades
  • Provided project/network design, presentation, and sales support for all IP, VoIP (including wireless VoIP), and secure network solutions to potential and existing customers
  • Conducted business development activities, including initial (pre) sales visits to potential clients for pro-forma opportunities that resulted in long-term client relationship contracts as well as post-sales support
  • Responded to RFQs/RFPs/RFIs; managed workflow for new installs and upgrades
  • Installed and maintained iDirect VSAT systems for over 600 clients – installed, upgraded and maintained 2 iDirect hubs
  • Building strategic relationships with vendors and internal teams to help identify unique opportunities for partnership or expansion of responsibilities and initiatives
  • Building strategic relationships with vendors and internal teams to help identify unique opportunities for partnership or expansion of responsibilities and initiatives
  • Internal collaboration with business and technical teams to identify and define strategic initiatives necessary to meet both expansion and cost reduction needs
  • Maintained IP infrastructure with included – Cisco 6500, 7600, 7200 and Call Manager cluster which supported over 1000 client remote sites
  • Prepared sales proposals from both a budgetary and a technical perspective; consistently worked on projects of diverse scope requiring analysis and evaluation of identifiable factors; demonstrated ROI in several definable areas
  • Increased revenue by $10,000 in the first month after creating customer packaged solutions and a pricing model.

Project Manager

HOUSTON AIRPORT SYSTEM
01.2002 - 01.2003
  • Provided leadership for various airport expansion projects
  • Reviewed all new telecommunication and data communications blueprints; ensured requirements met design specifications for ANSI/EIA/TIA and BICSI standards
  • Assessed quality and bid requirements for technical requirements for each project
  • Building strategic relationships with vendors and internal teams to help identify unique opportunities for partnership or expansion of responsibilities and initiatives
  • Led numerous design expansion projects, including the car rental facility; managed the construction of two additional vendor facilities
  • Re-authored the design standards for all telecommunication and data communication designs.

Director of Capacity Management

ENRON COMMUNICATIONS
01.1999 - 01.2001
  • Supervised the Capacity Management group for the Commercial Bandwidth trading desk
  • Hired personnel, developed policies and procedures, and facilitated the sale and sales process of global terrestrial network capacity, including physical infrastructure and logical capacity on SONET/DWDM network
  • Maintained the Optical Fiber Network as well as Optical Switch capacity, including network design, optimization, planning, and maintenance
  • Led purchasing for all infrastructure-related products and systems
  • Led and closed contract negotiations with legal department as well as developed MSA with various vendors and providers
  • Provided internal communication to executive level management and engineering departments regarding network deployment and status
  • Building strategic relationships with vendors and internal teams to help identify unique opportunities for partnership or expansion of responsibilities and initiatives
  • Internal collaboration with business and technical teams to identify and define strategic initiatives necessary to meet both expansion and cost reduction needs
  • Promoted from Senior Field Engineer to Resource/Capacity Manager–Field Operations prior to director position
  • Contributed to developing a change management process to maintain and optimize the accuracy of all systems as well as minimize network downtime/outages
  • Authored the field operation’s policy and procedural manual along with quality assurance and operational review guidelines and checklists
  • Created price metrics for Optical switch costs and managed risks associated with the purchase and/or lease of all Optical assets/equipment
  • Designed and managed the installation and expansion of the Fiber Network and Point of Presence facilities (collocation data centers) in Europe and Asia.

Education

Master of Arts - Legal Studies

Washington University in St Louis
St Louis, MO
08.2019

Master of Science - Cybersecurity

George Washington University, The
Washington, DC
08.2019

MBA - Business Administration

Columbia Southern University
Orange Beach, AL
08.2010

Skills

  • Business Process Improvement
  • Application Support
  • Customer Liaison
  • Business Planning
  • Process Management
  • Technical Writing
  • Strategic planning
  • Business acumen
  • Cross-functional coordination
  • Software development
  • System integration
  • Risk assessment

Accomplishments

  • Designed complex network business solution and captured client account. ERF wireless gained solution proposal opportunity for multi-million-dollar private resort in Cabo San Lucas. Collaborated cross-functionally to create triple play network client solution, presented plan to senior leadership, secured business and seamlessly deployed network across client community.
  • Sustained division, motivated employee team and maintained sales during leadership transition. Level 3’s organizational restructure led to elimination of sales vice president. Led market and sales team during transition. Collaborated cross-functionally, gained pricing approvals, assisted with proposals, maintained client relationships and adhered to budget by driving sales goals.
  • Turned around client relationships, earned loyalty and captured new business. High-value Sprint client chose to pursue services elsewhere. Established client communication, uncovered pain points, repaired client relationship and redesigned solution, exceeding expectations. Implemented strategy and expanded client services.
  • Successfully created and launched multi-client secure network across region; increased profit margin. Secured new ERF client and recognized opportunity to sell excess network capacity. Crafted and deployed innovative strategy, ensured client security and network integrity, identified two additional clients and established business; increased revenue.
  • Partnered with technology designers, and launched visibility tool providing improved asset management. Enron’s multiple network and asset monitoring systems grew inefficient. Collaborated with software designers, and developed operational blue print allowing global and single connection visibility. Launched software platform enabling improved asset monitoring and availability.
  • Restructured division, improved cross-functional collaboration and established efficient global operations. Enron’s capacity management team abruptly departed organization. Quickly devised strategic initiative, documented physical assets and connections company-wide, and partnered sales team with engineers to collaborate on project teams. Teams gained deep organizational understanding and product knowledge.
  • Strengthened and maintained construction operations after significant employee loss. All members of Enron’s construction team left positions simultaneously. Elected to head division, designed and implemented global pop / data center facilities infrastructure. Led 250 global team members and streamlined process to increase efficiencies and improve contractor communication.
  • Developed and implemented sales pricing models, increased margins and ensured consistent customer communication. Skyport International lacked predetermined product and pricing model to support client solutions. Analyzed existing product solution and service cost, created pricing, sales packages and marketing materials. Launched tools to monitor orders and ensure consistency.

Certification

  • Governance, Risk and Compliance Professional
  • Certified Compliance Specialist Professional
  • IAPP Certification Course
  • AML (Anti-Money Laundering) Certification Course
  • Certified Scrum Master

Timeline

Solutions Engineer

INTRAWAY
01.2022 - 04.2023

Director Solutions Engineering

CLOUDSMARTZ
01.2020 - 01.2022

Solutions Engineer

MASERGY
01.2019 - 01.2020

Senior Sales Engineer

SPRINT Corporation
01.2015 - 01.2018

Senior Sales Engineer

Level 3 communications
01.2011 - 01.2015

Sales Engineering Manager

twtelecom
01.2009 - 01.2011

Chief Network Engineer

ERF Wireless
01.2007 - 01.2009

Pre/Post Sales - Senior Project Engineer

SKYPORT INTERNATIONAL
01.2003 - 01.2007

Project Manager

HOUSTON AIRPORT SYSTEM
01.2002 - 01.2003

Director of Capacity Management

ENRON COMMUNICATIONS
01.1999 - 01.2001

Master of Arts - Legal Studies

Washington University in St Louis

Master of Science - Cybersecurity

George Washington University, The

MBA - Business Administration

Columbia Southern University
Thomas Madaras